"This hotel is not far from Huangguoshu Scenic Area. The overall facilities are well-maintained, and the service attitude is good. The dedicated concierge was responsive. The breakfast was simple but filling. However, the shuttle service was a bit lacking. Since the hotel usually only has one vehicle for round trips between the hotel, the scenic area, and station transfers, the shuttle duties are quite heavy. Therefore, it's even more crucial to arrange the transfer order logically, especially for station drop-offs. On the morning of my second day, I had a reservation for Shuilian Cave from 8 am to 10 am, so I pre-booked the shuttle to the scenic area. But when I went down to get in the car, the front desk told me there were guests who needed to be dropped off at the station, and asked me to wait a moment, which I agreed to. On the morning of the third day, I had to catch a 10 am bus to Xijiang, so I specifically booked the shuttle for 8:20 am the night before. The concierge also confirmed my reservation. At 8:10 am on the third day, I contacted the front desk, and they replied that the driver was currently dropping off guests and would call me when he returned. At 8:15 am, we went downstairs early. The front desk then told me that there was a family ahead of me who hadn't booked but wanted to go to the scenic area, and because they were waiting earlier than me, I would have to wait. I informed them that I had booked the 8:20 am shuttle last night. The front desk acknowledged this but said they couldn't turn away guests who showed up. At this point, the problem was already evident. The hotel's website clearly states that shuttle service requires a two-hour advance reservation. Given this, shouldn't booked reservations be prioritized? The front desk then said that our two families could fit in one car and asked if we could go together, which I agreed to. However, because we were going in different directions, the other family clearly had no intention of letting us ride with them. The driver actually returned past 8:40 am. As soon as the car arrived, that family immediately rushed in and took the front seats. We had luggage, and the elderly person had difficulty walking, so it was impossible for us. The driver knew we were in a hurry to get to the station and tried to negotiate with them to let him drop us off first, but they refused to get out. At this point, the manager came out. After understanding the situation, he found another driver who finally took us to the station. He dropped us off at the Huangguoshu Tourist Center, and we arrived at the station around 9:50 am. We rushed over anxiously, only to be told we needed to go to another station to catch the bus. All this rushing left the elderly person exhausted. I had originally planned to arrive almost two hours early precisely because the elderly person had difficulty walking and I needed to factor in luggage and security checks, but I almost missed my bus due to the shuttle issue. I have two suggestions: 1. Since your website clearly states that shuttle service requires a two-hour advance reservation, this rule must be followed. You can prioritize booked guests and then have unbooked guests wait in line for the next available shuttle. 2. The front desk should allocate reservation times reasonably based on the round-trip duration of the vehicle, instead of telling guests the car is still en route when their reservation time arrives."

"Stor"

"Sødt personale, selv de kan ikke tale engelsk.De er meget hjælpsomme og dejlige.Min mor og far er meget glade for hotellederen onsdag 12/11/25.😊"

"Dette er et meget rimeligt prisbelønnet hotel, der tilbyder kvalitetsservice, der omfatter transport til Huangguoshu sceneområde og individuel vaskemaskine i værelserne.Det er mest bekvemt for rejsende."

"Miljøet er fantastisk, bosshuset har en terrasse, der kan se solen, sengetøjet er ren og blød, slanke, støj isolering, tørretøjet er roligt, og det er en god ting at reparere og bevare.Der er en lille madgade 100 meter ud af døren.Bosshusservice er meget godt, og vi har en masse lokale specialiteter."

"Smukt personale og stort værelse.Oven i en lille malerisk by.Svømmepoolen og restauranten var lukket.Vi havde ventet på et svømmebad og vidste ikke, at det var tilfældet."

"Anlæg:OK Sundhed:OK Miljø:OK Tjeneste:OK"

"Godt, godt."

"The boss is super nice and the room is very clean and tidy. He also sent us to the entrance of the scenic spot, and after we finished the tour, he also sent us to the station to take the bus. The boss was also a super talkative person👍👍👍"