The Rooms Airport - 20Rooms

"Landlord is responsible"

Forenom Aparthotel Vantaa Tikkurila

"Absolutely disgusted by the lack of response from this property. I am currently overseeing a group who are staying whilst attending a major event in Helsinki - a total of 17 rooms. On the first evening, a non-resident - intoxicated and under the influence - was able to access a guest floor and force their way into a room as a minor opened their apartment door! They were removed only for this person to then begin beating down and trying to access another room in our group! What they don't tell you is that there is no reception at this hotel and that when security had been called, it took over thirty minutes for them to arrive. The second night, the same problem. This time a different non-resident attempting to enter the room of another member in our group. The only access to this hotel is via a shared lift with the train station. Anybody can walk out on a guest floor behind a resident. We've even found that the provided codes have not been required to access the guest floors. I hate to leave a review like this but I have reached out to the owners and requested assistance to improve safety and security but every communication has been ignored. Clearly income far outweighs the reasonable needs of their guests and their experience. Let's see if they have the courtesy to respond..."

Hiisi Homes Vantaa Kaivoksela