"The hotel is perfect"

"Jeg har haft den mest fantastiske tid på Sa Vall Valldemossa!Frukosten var helt lækker, og værelserne var rustik, rummelige og spotless. Hvad virkelig gjorde dette sted specielt var varmen hos personalet alt følte sig personligt og velkomment, som et hjem væk fra hjemmet. Den smukke have og den beundringsværdige omgivende natur gjorde det til det perfekte sted at slappe af, og også et perfekt grundlag for vandreture.Byen og et supermarked er også bekvemt tæt på. Og som ekstra bonus: dyrene var utroligt sødt, og den smukke have tilføjede endnu mere charme til oplevelsen.Jeg anbefaler højt dette sted til alle, der leder efter en ægte og fredelig ophold i Mallorca!"

"Fantastisk hotel.Vores familie tilbragte en nat her og elsker det der!Ønsker vi kunne have boet længere!"

"I want to share my deeply distressing experience at Cas Papà Hotel in Valldemossa on 26th April 2025 to warn all potential guests. This hotel has no accessibility provisions whatsoever — only very old, broken stone steps leading to the entrance and back down, and no elevator inside. This makes access impossible or extremely hazardous for anyone with mobility issues, those carrying luggage, or even regular guests. In this day and age, such a lack of basic accessibility is unacceptable and likely illegal. The route to the hotel involves difficult, cobbled streets that taxi companies refused to traverse unless going to the airport or far destinations. Neither the lack of accessibility nor the absence of an elevator was disclosed to me when booking. This left me struggling to carry my luggage while unwell. A family passing by, seeing my predicament and my condition, kindly helped me to get my luggage up the old and broken steps, which you can see in the photo attached. Upon arrival, there was no physical reception staff present in the evening — a fact that was not disclosed during booking. I was let in by another guest, but when I tried contacting virtual reception via the desk button, the staff member on the line was alarmingly devoid of empathy. Despite my explaining that I was sick, coughing, and exhausted (which the man could see and hear via the intercom and cameras), he refused to provide my room number or access instructions, instead repeatedly insisting on payment via WhatsApp—a completely unprofessional demand—while ignoring my condition. This despite the fact that I made the booking online on the hotel website and had provided all payment details and had received a booking confirmation by email. I repeatedly asked if he could please just tell me what my room number was so that I could at least put my luggage in the room and lie down as I was so unwell, but the man refused each time and said I had to make payment via whatsapp first. I told him that whatsapp did not work on my phone as it is a very old phone and has little storage space and whatsapp was not opening on it, which was the case. However, it was only when I asked him to cancel the booking and told him that I wanted to leave, that he finally relented and told me my room number, but then incorrectly stated it was on a different floor, causing me further extreme stress as there was no elevator and as I had explained to him, I had heavy luggage with me. He told me that the key was in an envelope on the desk that I had been standing at all along to speak to him via the virtual reception button and he had refused to tell me that the key was there until this point. The old and large room key was very difficult to use, requiring a very awkward, non-standard angle to unlock and lock the very old wooden door - for both entering and exiting. This is a serious safety hazard; in an emergency or with limited light, escaping the locked room quickly would be nearly impossible. Additionally, "

"My wife and I had a truly wonderful stay at Mirabó de Valldemossa. The property is peaceful and relaxing, set in beautiful grounds that make it easy to slow down and unwind. Meals outside, with stunning views, were a highlight of each day. Pleasant, calming, and genuinely restorative. But what made the stay truly special were the people. Their warmth and care elevated everything and made this one of the most memorable places we've stayed. Highly recommend!"

"Vi havde en vidunderlig tid og kunne ikke anbefale nogen højere.Fantastisk service og venlig personale i en smuk beliggenhed."