"We chose this hotel for a one-night stay en route to Italy. It's located right at the foot of the mountains, with a great view from the window. Dinner was delicious, and the wine list was excellent. Breakfast was included. The bed linen was crisp and white. The breakfast was excellent. There are saunas, but it's a shame there's no pool."

"Tak, familie Krajnc og VALARA-Team for de fantastiske ferie.Du har skabt et smukt sted at hvile, slappe af og nyde.Hotellet er baseret på den perfekte beliggenhed lige ved siden af skiliften. Alle VALARA-teamet tager sig af alle aspekter af deres gæsters komfort.Tak så meget xx"

"A Disappointing Experience – Not a True 4-Star Hotel We highly recommend doing thorough research before booking this hotel. Unfortunately, our stay did not live up to the expectations set by the website or the hotel's advertised 4-star status. 1) Location: The hotel is located on a busy road, with heavy traffic from large buses and ski-related car congestion heading towards the main ski lift. Many of the rooms face this road, meaning you can expect traffic noise. This is especially concerning if you have children, as the front of the hotel opens directly onto a busy country road. The image on the hotel’s website, showing a peaceful scene, is misleading—it was taken from the back of the hotel, not the front, which actually reveals a parking lot and a bustling road. Furthermore, the ski lifts are not easily accessible from the hotel. The drive to the lift takes around 10-20 minutes, depending on traffic, or you can rely on the hotel shuttle. It is not within walking distance, so don’t expect a quick walk to the slopes. On the plus side, if you enjoy walking or cross-country skiing, the location is ideal, as there’s a trail behind the hotel. 2) Food: As frequent visitors to Austrian hotels, we have come to expect high-quality food, especially when staying at a 4-star property. Unfortunately, this was not the case here. The food quality was disappointing: Cooked items were often overdone, such as ribs that were severely burnt. Salad ingredients appeared stale, and there was a noticeable recycling of old food. While the dinner service seemed to have gourmet aspirations, it was more akin to a basic cafeteria, with poorly prepared dishes, outdated ice cream, and subpar meat. On some nights, certain family members opted to skip dinner altogether. The food quality here is far from what you would expect from a 4-star establishment. In fact, we joked about nominating the restaurant for a "Gordon Ramsay intervention"—it truly needs a major overhaul. 3) Service: Service at the hotel was another letdown. The front desk staff was consistently unfriendly, especially when we needed help with simple requests, such as arranging transportation or organizing activities. This was particularly frustrating when traveling with kids, as daily plans often change and assistance is crucial. The hotel does seem to cater to regular guests, many of whom appear to have a close relationship with the owners and staff. This may create a more welcoming atmosphere for German-speaking guests or those from the region (Austria, Switzerland, Germany), but for international visitors, the service was lacking. Additionally, for those coming from tea-drinking countries (which is the majority of the world), be aware that the hotel restricts access to hot water and tea service during certain hours. This policy forces guests to buy drinks from the hotel, which, while a commercial strategy, feels quite inhospitable. In our experience, we have never encountered such penny"

"Best way to enjoy Austrian alps. Best service and food amazing. This hotel has the most amazing views. Rooms are comfortable and very clean. This was our sixth visit to this hotel, and we are already planning for the next one. We recommend staying in the Alpenhof 100%."

"Den 23. april 2025 boede jeg på Jakober Hotel i Tux med min familie og jeg havde en vidunderlig oplevelse. Hotellets beliggenhed var ikke helt central eller tæt på skiløbene i virkeligheden Det var en 10-minutters kørsel, men Hotellet havde meget smukke tørklæder, hotellet er også tæt på en dejlig sporvej, der går langs en ren og fantastisk flod med mange dejlige steder at tage fotos.Først havde jeg indtryk af, at hotellet var underbemandet, men så indså jeg, at kvinden, der driver hotellet, var meget venlig og professionel, så hun gjorde ud af erfaring endnu bedre.Hotellet havde også en ski-værelsesservice, som Det var ikke det bedste, men det var dejligt og ved siden af det var der en ping pong bord og et spa, der er vidunderlige tjenester, og jeg er glad for, at hotellet tilbød dem.Værelset på den anden side var ikke så dejligt, fordi det var virkelig gammel stil, så det var som en lille Lejlighed med to store og hyggelige soveværelser med badeværelser, mens der også var køkken; alt var rent og velbevaret.I sidste ende havde vi en virkelig god oplevelse, så jeg vil foreslå dette hotel til alle, der besøger bagtux-glasset."

"The hotel is beautiful. Nice bar, sauna area is good as well as the swimming pool. The room was large as well as the bathroom. The breakfast is very good as well as the "jausse" and dinner. For children there is a buffet dinner! "

"Met and exceeded our expectations, beautiful location and scenery, beautiful accommodation with all one could need for a relaxing stay. Hotel staff very friendly and accommodating even got a surprise cake for my birthday. ............"

"We stayed for 7 days, we had the lodge and meal package. The food was amazing. Breakfast included buffet style items & fresh eggs on order if needed. Daily snack were available and every 4-course dinner was amazing! Their Chef did an outstanding job. Food a la carte was also available. The rooms were spacious and clean and had a nice walkout terrace. The beds use memory foam mattresses, which I did not mind, but my in-laws did not like. The hotel has a ski storage area with boot dyers, which was very convenient and also a laundry room. My in-laws really enjoyed the sauna and massage rooms. The bus stop is right next to the hotel, and there is also a ski shop right across were one could get a good ski wax for a fair price. The hotel style is very traditional and cozy. it felt like staying at a friend's house because every one was so friendly and helpful. They really made us feel that they were happy to have us! Great ski hotel, I will definitly return!"

"It is clear why the hotel is 9 out of 9 on tripadvisor in Hintertux. Go anywhere else. Restaurant food and service is awful. Highly processed food. Everything tastes like it's from a packet or can. I left the hotel and checked into another hotel which had far superior food. The only nice part is the new pool and sauna. Reusing leftovers is ok but in my opinion they did it too much and with items that shouldn't be reused. In a 4 star hotel I don't want frankfurter sausages, burnt bacon, the cheapest sourced food you can find. Slices of spam. A starter which is a roll of sandwich processed ham and cheese. Meat you can't chew. To be told they lost my main course order so I can just go to the children's buffet to eat. They served my kid alcoholic desserts repeatedly which is not nice for a kid and he was ill after the 3rd meal. The local farm yoghurt is so sour and lumpy it's not edible. Better to go without a pool! Reception staff were great at handling my request to leave thanks. Rooms old but spacious. Buckets of water catching leaks downstairs, flooded areas etc.... no toilet seat in ski room. They obviously have some financial issues and are trying to renovate so the food budget is the smallest possible. Shame."