"God service"

"Just superb. The informality combined with sheer luxury was a delight. The suite was enormous and the bathroom was a haven in its own right. Loved the shower. The staff were super attentive. The pool, although cold, was delightful. Views to die for. Loved the breakfast and the one dinner we had was top notch. Probably the best hotel we have ever stayed in. Worth every penny - and there were many of them!"

"Great service❤️"

"Hotellet kører et par minutter fra lufthavnen, og det er omkring en halv time fra alle seværdigheder.Gratis parkering, bekvem parkering.Hotellets værelse er stort, men faciliteterne er lidt gamle."

"Det er fint."

"Vores fjerde ophold - det bliver bare bedre fra velkomsten, der tog hensyn til vores værelsespræference til personalets sammenhæng er altid en glæde.Fuld afslapning - bare hvad vi havde brug for efter et svært par måneder Tak"

"Just returned from one week at this hotel. The hotel is very clean, the rooms were amazing. We were in a 2bedroom at the back of the complex overlooking the splash pool. Was lovely sitting out on balcony in the evening enjoying a quiet drink although many ground floor apartments don't have the level of privacy we did. They are modern and the showers are fab. The next biggest plus was the animation team, I can't think of his name but the guy with the mustache and dreads, he puts his heart and soul into entertaining the kids and is very thoughtful and considerate particularly with kids that were shy and found it hard to join in. He is a real asset to the hotel. The food was hit and miss. If you found something you could eat, it nearly always tasted fresh and incredible but we found ourselves as a group trying to avoid eating here. We went next door to Lidl for pastries at breakfast and ate out for dinner and availed of the snack bar for lunch. There seems to be one guy trying to manage everything behind the counter so at times there were huge queues for a fried egg or an omelette. If you want to avoid the wait times you could go earlier but I wish they would give this guy some back up. We spoke to some guests who had been there over previous years and the said they felt the numbers of staff had reduced. Maybe this is what it wrong here they are short staffed but it definitely made us avoid the dining room. Also just personal preference but didn't like having to go down into that very warm space for every mealtime, not sure what the hotel can do about that as it's on a small enough footprint but would have been nice to have option to eat meals above ground too, outside of the pool snack bar which has been commented on already in previous posts. Agree this guy doesn't come across the friendliest, I never found him rude, but in fairness he is stuck inside this tiny corner unit on his own with hot pans and cookers etc for hours. And wait times for a quick poolside snack were sometimes up to 40 minutes. The entertainment in the evening wasn't great. It largely happens in this small space above reception and the heat can be stifling. Mostly just standing space as seating is very limited. It was just enough to entertain our 4-7 year old group but they honestly preferred just running around outside with other kids. The final piece I want to write about is the biggest reason we would not return here. On the Sunday we arrived very soon after a very tragic incident which saw a couple lose their 4 year old child. Firstly I want to say how heartbroken I am for them and secondly I want to say how disappointed I was in the hotel for not acknowledging what had happened somehow. The very least could have been a minutes silence on the weeks anniversary, or a closing of that one pool for a day but nothing, it just felt like business as usual yet you could feel this dark cloud, it was palpable at times. We saw the lifeguards patroling around but spoke to so man"

"We had the best experience ever! For us handsdown the best restaurant in Lanzarote. The food was delicious. Thank you guys for everything"

"The place was immaculate, the apartment cleaned 12/14 days. Rachel was so thorough and friendly. It caters so well for people with disabilities. Thank you"