The Westin Resort Guam

"There is no early move-in room rate discount anymore! Because I was on a red-eye flight, I asked at the counter about the early check-in fee. No matter if it was 4 a.m., 6 a.m., or 8 a.m.... it was all the same as the original price for one night, without any discount. (Before the epidemic, we offered early check-in discounts) The counter staff will not stop customers who jump in line at all, and will ignore customers who are waiting in line obediently. (Even the Starbucks clerk here 😊) In addition, when asking about early check-in, the counter asked us to provide information and credit card pre-authorization (no deduction). However, when we checked in at 3 pm, we still had to provide another credit card pre-authorization (no deduction), which was a bit uncomfortable. good. The room is large, the bed and pillows are soft, and the cleanliness needs to be improved! There were obvious hairs on the bed and a lot of dust. The window of the non-sea view room faces the parking lot, but you can see a little of the seaside when you step out of the balcony. There are 3 bottles of PET bottle mineral water provided in the room (for 2 people). If you stay in a row, only 3 bottles will be kept. It is recommended to take away the unfinished drinks. The TV is not a smart TV, and the remote control has no option to connect to the Internet. The bathroom is separated from wet and dry, but even if the door is closed tightly, it will still leak (seems this is the case in hotels in Guam? The wet and dry separation in the Lotte Hotel is also tightly closed and water will leak) Because the hotel has a patio layout, the sound insulation is very poor! If you live on a high floor, you can hear the shouts of children on the first floor, and there are no earplugs in the room or provided at the front desk."