"Reception staff does not speak english. It was a problem as they gave us wrong accommodation. We had two separate apartments. Both apartments should have a bedroom and a living room with kitchen. We have been given just a room. No apartment. Just classic double bed hotel room. We did try to explain to reception staff what we paid for. Fortunately, probably a lady manager, appeared from nowhere and she explained to reception staff what type of accommodation we booked. Well, she did not even look at us, no greeting, no apologies. But, eventually we had apartments we booked. So, issue sorted. Apartments were ok, old dated, but we had a beautiful sea view from our terrace. The second apartment where my boyfriend and his mom stayed, was not so great. But, not bad. I will post some pictures here for you to see the views, terrace and the cons. Food - breakfast was cold, cold bacon, cold eggs, cold scrambled eggs, cold, cold. Hotel is very near to the beach but if you like a city holiday feeling don't stay there as this hotel is far from the promenade and Primorsko city. You can still reach it by walk if you want but there is nothing to see near to this hotel. I want to say, the location was not a problem for us as we wanted something like this, very close to the beach. Let me tell you my experience - hotel staff, overall is very unprofessional, bored, rude. If you ask for something, smile on, you will get bored look, with expression " Why you bother me, what do you want". We will not return in to this hotel, as for that money you can get much better, believe me. Anyway, we had a great holiday as we made it great and we did enjoy every single day. I wish the same to you."

"Vi er fascineret af komplekset!Rene og smukt møbleret værelse!Dejlig mad og professionel holdning fra personalet i hele komplekset!De overrasker os meget behageligt for vores særlige lejlighed, som vi var kommet til at fejre! Desværre var vi her for et stykke tid, men vi vil være tilbage igen!"

"We were overall very satisfied with our stay at Plamena Palace. The hotel is in a great location on Oasis Street, just a short walk from both the beach and the center of Primorsko. Everything ran smoothly. The rooms were clean and comfortable, the food was delicious, and the pool area was perfect for relaxing. I’d especially like to praise the staff and service—everyone was very friendly and helpful. The atmosphere throughout the hotel was calm and pleasant, making it easy to relax. At night, the noise level was low, so we could sleep without any disturbance. The only minor downside to an otherwise excellent stay was the weak Wi-Fi connection, which could be improved. Despite that small detail, I’m giving it a full 5/5 stars and would definitely recommend staying here."

"Et hotel, hvor du kan slappe af.Store grønne områder omkring poolen.Egnet til både at læse en bog og lege med et krøllende barn.Dejlige temaet middage - muslinger, snails, grillede grise ribben, unikke softer og donuts. Store værelser nok til en familie på fem med et barn."

"Best place for family vacation. The children were very happy and full of food."