Hotel de Castiglione Paris anmeldelser

Dette er den værste oplevelse, jeg nogensinde har haft med alle hoteller og all-stars, hvor jeg har boet før. Jeg tror, ​​at ejerne/ledelsen af ​​dette hotel har til hensigt at snyde alle kunder, hvis det er muligt. Vi har forudbetalt alle vores 3 restauranter, men da vi ankom til indtjekningsskranken kl. 17.00 og 18.30 på indtjekningsdagen, blev vi informeret om, at vores værelsestype var fuldt booket. De 2 sammenhængende familieværelser, som mine venner havde booket, var kun gode til ét værelse, og de ville tilføje 2 ekstra senge. I løbet af de 3 dage under mit ophold, så jeg hver gang, jeg gik forbi receptionen, kunder klage under ind- og udtjekning af alle mulige årsager. Disse kunder bookede deres forudbetalte værelser via ***********, Trip.com og C-Trip. Personalet i receptionen har den værste opførsel og en ekstremt uhøflig væremåde. Jeg er nødt til at lære dem, hvordan de skal opføre sig i det mindste som et menneske.

Did not have any issue with the check in as I reached the hotel pretty late at 9pm. There seems to be a little misalignment/ confusion on the room type on Trip.com and the Hotel. I booked the premium Eiffel tower room but was told at the counter that what they provided wasn’t that room. However upon checking into the room, I realised that it’s the room I booked, with the Eiffel Tower view so no issues on that. Room cleanliness was decent but did not have any toothbrush. The only issue I had was that despite me hanging the do not disturb tag on the door, the staff still entered my room and clean it. There’s a reason why that tag was hanged there. This gave me a bad experience and felt unsafe, as the staff can still enter my room despite having the tag there.

They found no bookings Smelly bedroom Dirty floor Smelly bed sheets Unfriendly staff What else?

We booked a quadruple room for the whole family.  However, the room given to us was completely not suitable.  The shower was a see-through one with no door and facing the beds.   It was great for a romantic couple but with grown up children, it was totally not acceptable to us.  We complained and not without some argument, they offered 2 connecting rooms.  On the day of checkout, the reception called us and said because they were fully booked, we have to leave at noon sharp and not one minute more!  They even send a staff to our rooms to watch us pack.  We feel that the front desk could be improved.  Having said that, the hotel enjoys a really central location with walking distance to some of the famous tourist spots, and the breakfast is simple but good.  We especially like the fresh juice which you can make yourself at breakfast.

Nice rooms and good location, a little bit noisy at night during week ends, but all in all a good hotel and a good option in Paris.

Our room had issues when we arrived Hotel made arrangement for us to move to a nearby hotel Had stayed in the is hotel many times Love their breakfast , especially the freshly squeezed juices Conveniently located

The Hotel is positioning as a 4 Star hotel. Unfortunately it needs a lot of renovation inside. As you can see at the pictures there is necessary to renovate the room doors and paint it again. Upon arriving at evening 20.10.24 I was told the hotel doesn’t see my reservation at all and they have no booked room for me. After 30 minutes negotiations, check the data, connection to provider I obtained the room only. As the receptionist told me there was a crackdown of the hotel booking system recently. Thank you for the reception officer to provide me 2 rooms apartment for the first night. The breakfasts were tasty with a good varieties of fresh fruits, quarks and good coffee. Location is perfect for the shoppers absolutely and it is not far away from the Metro stations.

Worst maintained hotel a complete disaster cery noisy ac dosent work

I love their breakfast 🥰

The location of the hotel is great. The staff were quite friendly and helpful. The room itself, however, was a bit disappointing as a 4-start hotel.

The customer service at the front desk was disappointing. There was no warm welcome; staff simply stared blankly without offering assistance. However, the cleaning staff was wonderful—friendly and approachable. The rooms were clean, but the walls were extremely thin, making it easy to hear noise from both the street and neighboring rooms. Water leaked from shower onto the floor everytime. On a positive note, the location is excellent, with easy access to key destinations and stations. The area also feels very safe for walking around.

Hotel 5 minutes walking distance to place de la Concorde and Tuliries Garden, hotel breakfast buffet really enough

They sent me tò an other hotel at my check in without any previous comunication. I would prefere tò know It before in order tò go direct tò the other hotel.

The hotel is near the city with many high end boutiques shops and near many embassies. It is convenient to walk to several attractions.