"Great location, friendly staff and the food was unbelievable. Highly recommend staying for dinner. Also nice to be close to Otranto ."

"Vi havde en behagelig ophold på dette hotel i Otranto.Værelset var en god størrelse og behageligt, selv om den splittede indlægslayout var lidt ubehageligt.Generelt var hotellet meget rart, med venlig og velkommen medarbejder i hele vores ophold. Bedøvelsebuffet tilbød et godt udvalg og var en god måde at starte dagen på.Beliggenheden er fremragende, kun en kort gåtur fra den gamle bydel, og den let tilgængelige bilpark direkte mod hotellet er en stor fordel. Vi ville være glade for at blive her igen."

"Beliggenhed tæt på historisk centrum Svømmebassin Værelsets komfort"

"We are a Brazilian family—parents travelling with our daughter—who spent July exploring Puglia. Unfortunately, unlike our experiences at other hotels of a similar category in the region, we did not feel genuinely welcome at Masseria di Monaci. The property is undeniably beautiful, with charming design, tasteful décor and initially comfortable-looking rooms. We would also like to acknowledge the kindness of the gentlemen who assisted us at check-in, at the pool bar and during dinner. However, our overall impression was negatively affected by the attitude of some members of the breakfast and check-out teams, which at times felt dismissive and unwelcoming. We even wondered whether communicating in English rather than Italian contributed to this treatment. More seriously, the air conditioning on the upper level of our room, where the double bed was located, did not work from the first day. The area remained extremely hot and uncomfortable, significantly affecting our sleep. We initially accepted the explanation that a regional power outage had disrupted the system. When the problem continued, however, we were told that we had not closed the door correctly. Even after the technical team closed it as instructed, there was no improvement. Instead of an apology or an offer to change rooms, the staff appeared increasingly irritated by our attempts to resolve the issue. The shower also had an irregular and potentially unsafe temperature control, alternating between very cold and dangerously hot water. The minibar was poorly stocked for a hotel located away from shops and without an effectively 24-hour reception. On one night, we were left without drinking water. We also chose to have dinner at the hotel one evening, but did not find the quality of the menu consistent with the price, especially compared with other dining experiences throughout Puglia. Although the masseria is visually appealing, its beauty did not compensate for the service and maintenance issues we experienced. Considering its distance from Otranto’s historic centre and the need to rely on a car for almost everything, we would choose a different property on a future visit."

"Beautiful resort. Wonderful pool with plenty of sunbeds. Light Lunch served at the pool was good. Breakfast had a very extensive range of very high quality food. Only 2km from Otranto. Overall a very enjoyable experience but maybe lacked a little intimacy."

"Hotel Palazzo Papaleo Google Review Summary Reviews are not verified 4.6 145 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.5/5 593 reviews Google does not verify reviews from other travel sites. To see the review policy, visit the source site. Reviews Search reviews eleb67 4/5 6 days ago on Google Hotel Palazzo Papaleo certainly has an enviable location in the center of Otranto, located in a beautiful noble palace next to the Cathedral with a nice common area on the first floor furnished with period furniture. …MORE INFORMATION Travel typeHoliday Family Rooms3.0Service4.0Location5.0 eleb67 4/5 6 days ago on Google The Hotel Palazzo Papaleo certainly has an enviable location in the historic center of Otranto, located in a beautiful noble palace next to the Cathedral with a beautiful common area on the first floor furnished with period furniture. The breakfast, although not characterized by great variety, is certainly full of good sweet and savory products made by the hotel, a shame perhaps for the presence of some industrial products. It is nice to have breakfast on the terrace but the strong wind and the constant banging of the roofing and shelter structure are disturbing. The rooms in my opinion are the real flaw of the hotel, certainly not 5 stars, even though we had a classic double and not a basic one (the hotel only has these two types of rooms in addition to a single suite), the lack of adequate soundproofing from adjacent rooms as well as from those on the upper floor is really annoying in addition to small flaws such as the dripping of the air conditioner above the entrance door, the worn chrome of the sink tap or the lack of a large shower or even the terrace completely closed on three sides with the absence of a minimum view, part of the furnishings of the rooms not 5 stars, do the rest. The hotel restaurant is average. The staff are all kind, nice and helpful but the hotel needs a restyling at least of the rooms. Definitely not a 5 star but maybe not even a 4."

"I honestly can't say enough good things about Masseria Longa. Everything about our stay was incredible, but what truly made it special was the staff. They were so genuinely kind, attentive, and thoughtful—they made every logistic of our trip completely seamless. Anytime we needed anything, they were there immediately, and more often than not they had already anticipated what we might need before we even asked. The property is absolutely immaculate and so peaceful. The sun beds are unbelievably comfortable, the food was consistently delicious, and the pasta-making class is an absolute must. It ended up being one of our favorite experiences of the entire trip. This was one of the most relaxing places I've ever stayed, and it's a place I'll never forget. I already can't wait for the day I'm lucky enough to come back. Thank you for making our stay so incredibly special."

"Beliggende få minutter fra stranden og byens centrum, meget rene, fantastiske og overflodige værelser til morgenmad også med meget gode kager lavet i huset (min datter spurgte om opskrifter), Francesca hilser os velkommen og giver os værdifulde tips om, hvordan man bevæger sig, og det har altid været tilgængelig. Tak for alt. B&B at registrere i bogen."

"Some rooms are too far from the common services and too many stairs to reach them, many ups and downs and the elevators are difficult to locate. It's a labyrinth 🙃🙂 there is an easier and alternative route but unthinkable to take with large suitcases. Too bad because the place is beautiful and close to the village to reach on foot. Friendly staff."