"The most relaxing vacation ever! The hotel management and staff takes care for every detail, leaving you with only one job - to enjoy your holiday."

"Det vil ikke være let at finde en åben dør og nogen at vente på dig på dette hotel beliggende på den øverste del af byen ret langt fra havet, parkering på gaden foran ejendommen. Den person, der har modtaget os (booking foretaget på Booking) var husstanden kvinde kun taler bulgarsk og kunne kommunikere via en telefonoversætter, du er interesseret i at forstå alt om det første slags arbejde og stille de rigtige spørgsmål, fordi ingen mere efter 2mn, Du vil være alene i ejendommen med andre turister (bulgarer og russiske under vores ophold). Ellers var det værelse, vi valgte var på tredje sal med en lille balkon og havudsigt (forsvarlig langt), smuk overflade og rent i det hele (du behøver ikke at se i hjørne og på døre), lille køleskab begyndte at flygte, Manglen på vedligeholdelse er skrigende her, det skulle være fantastisk for 10 år siden!! Du bliver endda tilskyndet til ikke at tage morgenmad, fordi det er enten siger dårlig kvalitet (kan kvinden ikke ønsker at rejse sig tidligt for at forberede det?). Så det var morgenmad udendørs og på den rigtige franchet! Badeværelse på bulgarsk med bruser i et hjørne og tørre hele! Indstilling bare godt for en passage."

"Vi er lige kommet tilbage fra en 10-nat- ophold, der har været en perfekt familieferie.Hotellet var rent, værelset var renset dagligt, pool side blev hygget ned hver aften og svømmet hver morgen.Den eneste nedre side var poolvand var så kold. Beliggenheden var perfekt direkte på stranden og en kort gåtur til butikkerne.Hvis du vil have nogen udflugter, selv om du ville være for langt ude, var underholdningsholdet genialt og gjorde vores børns ferie.Især Sophia, Theo, Stan og Alex! Der var altid aktiviteter, der skulle involveres.Restauranten var altid travlt, der var ikke nok personale der.Kaffemaskinerne var altid brudt eller ikke oppe med kaffe. Maden var en god sort, bare nødt til at sikre, at kyllingen var ordentligt kogt.Barpersonalet var grov med manglende erfaring og ikke forstår engelsk Receptionspersonalet var virkelig hjælpsomt og gå ud derfra."

"The biggest issue with this hotel is the same as the sister hotel Alua Bay where we stayed last year. These hotels are a smokers paradise, smoke over your kinds, smoke over your friends and fellow guests. I have been to Bulgaria on 20 occasions and these are the only 2 hotels that don’t have a designated area for smokers, what I was told by the Jet2 rep was that they would lose customers if people weren’t able to smoke anywhere and everywhere? Also, they don’t care about the welfare of the cats etc going around the hotel, they should realise people are animal lovers and don’t want to sy poor animals with injuries. We asked for a high floor with quiet location which was met but we had 4 flights of steps to get there, there are no lifts here so unsuitable for people with mobility issues. The room was okay, comfortable enough, has a kettle but with tea only, no point in trying to drink on balcony as soon as you moved the table would get bumped as the balcony was so small. Room cleaned every day along with towel changes. The hotel restaurant was too small for the amount of guests, there were many times I missed out on main meals as the queue was so long, one choice of soup only, no alternative for vegetarians, I would say you wont go hungry but if you want to sample everything then you have to time the best chance to, early or later. Snacks were good although bowls of mouldy fruit on offer. There is another restaurant that can be booked a few days of the week but its just the same as the buffet upstairs, you need to get up for your own food so it’s a bit pointless. The entertainment is pretty poor, bingo, karaoke many times of the week, the outside entertainment that was brought in was sometimes good. The lights went up after the entertainment which usually only lasted 30 minutes, they could do with having speakers on the restaurant terrace to play some music outside rather than inside. The entertainment team were 3, then 2 and then 1, there wasn’t many activities to take part in and I had to ask them to change the music as the same songs played over and over and over, thankfully they did and this was appreciated. Drinks were good, I can honestly say that most of the staff were a pleasure, always polite and professional, only exception was a girl on reception and her manager, we tried to get hold of a vet to help a little kitten but they claimed there was no vet in Obzor but really they were unwilling and uninterested in helping as we found a vet 2 minutes up the road. The pool area was fine, towel guy was such a help and always smiling, Valo the pool barman is an asset to the hotel, Georgi the pool guy was polite and friendly also. The area outside the hotel is nice for walks and there are some beach bars, other bars on the square, shops, coffee shops, take aways and restaurants dotted about. There is a takeaway on the street where carrefour is, they do the best kebabs, busy at all times of the day. We would return as we met so many lovely people "