"- Godt hotel."

"Værelset er rent og rent og uden smag, sengetøjet er komfortabelt, hotellets beliggenhed er bekvemt transport, tæt på forretningen er mere end en god mad, engangsbehov er rigt, receptionen service er opmærksom, det er værd at anbefale."

"Came back to Genting for a second visit, full of anticipation, but was severely disappointed, with the experience plummeting to rock bottom! 😩 ❄️ **Air Conditioning Virtually Non-existent**: We booked a two-bedroom apartment, and even with the AC set to 16 degrees and max fan speed, only the living room was barely cool. The two bedrooms had no cooling at all! In the master bedroom, you couldn't even feel any air movement. It was impossible to sleep on such a hot night; how are we supposed to rest? 🧹 **Severe Housekeeping Staff Shortage**: On a peak day like Sunday during summer vacation, there was only one cleaning lady for the entire floor! We booked two rooms, but only one was ready at check-in, and we were told to 'come back later' for the other. By 3 PM, the front desk claimed 'the guest hasn't checked out yet'? Wasn't check-out supposed to be at 12 PM? The management is incredibly disorganized; it really felt like we were being treated unfairly. 😤 Also, the buffet had far fewer options than last time. And I have to complain about the lobby – why can't they close one of the large doors? With both main entrances wide open, it's scorching hot. While waiting in line to check in, sweat was just pouring down, with no air conditioning whatsoever. I noticed this issue on my first stay, assuming it was a new hotel that hadn't been fully optimized yet. To my surprise, it's the same this time, which means the lobby design is seriously flawed. As a returning guest, I truly don't want to see Genting decline like this. The hardware can be old, but the service and attitude shouldn't fall apart! I hope management sees this and stops tarnishing their own reputation! 🙅‍♀️"

"The room was clean and hygienic, a family-themed room that my child absolutely loved. The hot springs were fun and clean! Front desk attendant Bailey's thoughtful arrangements and service made the experience even better."

"Meget god"

"Anlæg:OK Sundhed: OK Miljø:Ok Tjeneste: ok"

"God service"

"Although it's been open for a while, the facilities are very well-maintained, with no damage, breakage, or mold. The service is also very attentive, and both the mattress and pillows are comfortable, especially the latex pillow – it's incredibly comfy! The buffet breakfast offers a rich variety of options, and there are many hot spring choices. Our family had a wonderful time during our two-day, one-night stay."

"The owner's service was very attentive; the room was perfect for soaking in the hot spring as the temperature dropped."