Hôtel Louvre-Lens - Esprit de France

"Excellent stay."

Campanile Lens

"A good welcome."

Ibis Styles Lens Centre Gare

"The Ibis Gare de Lens hotel is definitely an excellent place to visit. Boasting a prime location in the busy city of Lens and being a new establishment, expectations were met, so the welcome is the most important step: it was not missed with warm staff. No need to ask about breakfast times, meal arrangements, etc. The staff debriefs you upon arrival to explain in a short time how to enjoy your stay at the hotel. Double room reserved; it is clean, large and meets my needs as well as those of my wife. The comfort bed with double pillows was comfortable, no signs of bedbugs as one can sadly often find in surrounding hotel rooms. These small details allowed us to peacefully enjoy a well-deserved night in good conditions. Hearty breakfast with fresh products (toasted baguette, mini-viennoiseries, various types of coffee...). Nothing to complain about, the service for the location and the price paid is excellent. I highly recommend it."

Hôtel de France

"Location next to the station, zero hygiene, dirty"

Hôtel le Paris Brest

"Medium hotel to deal with our concerns"

Appart Hotel Relax Spa

Villa Louvre Lens

"Avoid at All Costs! This B&B was appalling. Communication was nearly impossible as the hosts don't speak a word of English—despite claims of being bilingual. We struggled to get directions, and when we arrived, we had to park streets away. The entire check-in was in French, and we were charged an additional fee due to an "******* issue," even though we had already paid. Once inside, the room was horrifying. There were blood stains on the bedding, thick layers of dust on every surface, cobwebs, and unidentifiable stains all over the floor. Toe nails and dust inside the bedding, dirty stained walls & mirrors. The bathroom was dirty and smelled damp, with mold and hair-strewn appliances. We couldn’t stay and left within 10 minutes—at 9 PM—scrambling to find a new place to sleep. After emailing the owner in French (as she isn’t bilingual), I received no response. She doesn't even live on-site, which might explain the state of the property. I reported everything to *******, including photos showing how drastically different the place is from what’s advertised. However, because the owner refused to communicate and wouldn't speak English, ******* couldn’t get us a refund, only offering a £25 credit. Needless to say, I refused the credit and won’t be booking with ******* again!"