"The staff were excellent and very responsive to all our requests. There's an underground parking garage with charging stations right next to it. The room layout was well-designed and quiet. The breakfast spread was great, and they even offered a complimentary breakfast for our child."

"Staff, reception and security were all really helpful, room was great and location convenient."

"At that time, I looked at the hotel that was chosen as the first on Ctrip's high-end list (actually there is a five-star hotel and a Wanda hotel in the local area). And the price of this hotel is not low in the local area. Problem 1: Parking is very annoying, because this is a hotel converted from an old office building, the parking area is relatively annoying. Question 2: There are only two elevators, with 24 households on each floor. Calculate how long you will have to wait during peak hours. Question 3: The so-called intelligent room is like this, but when you enter, many power supplies are not plugged in, and everything is manually operated. Question 4: The air conditioning in the room is really bad, it is 27.5 all night Question 5: The view room is understandable except that it is larger and the last room. However, the glass is so dirty that you can't see anything. It is also the hottest room because the air-conditioning is poor, and it is actually the most expensive. The service was slightly better. The night shift room service at least knew how to help me find a solution to the heat problem. I was grateful. When the front desk manager received a problem complaint, his first reaction was to investigate, and he did not think about service recovery."

"Not bad, passable"

"The room facilities were all OK. However, the toilet in the room with the odd number I was initially given had a strong odor. After reporting this to the front desk, someone immediately offered to change our room. The staff was very welcoming and took us to many rooms until they found one we were satisfied with. They recommended the side with the even numbers."

"God placering"

"After driving around Xinjiang for so many days, this Atour hotel truly disappointed me. 😤 What happened to my room upgrade benefits? Is my Ctrip Diamond VIP status just for show? I booked Atour through Ctrip and pre-selected the Diamond VIP upgrade option, thinking I'd at least get an upgraded room. But when I arrived at the hotel, the front desk didn't even mention it and immediately gave me the most basic room. I called Ctrip customer service, and they contacted the hotel for me. Only then did the hotel slowly upgrade my room. Seriously? I had to chase Ctrip for an upgrade? No upgrade without a chase? I had already checked in, and I was too lazy to go through the hassle of changing rooms, so I thought I'd just accept two breakfasts as compensation. But the hotel staff started passing the buck, and after several rounds of back-and-forth negotiations, they reluctantly agreed to two breakfasts. The next morning at breakfast, I found a large eggshell in my fried egg. I complained to a staff member, who casually replied, "The manager isn't here." Okay, your manager isn't here, so someone has to take responsibility, right? When I checked out, the lobby manager did appear, but he looked completely bewildered, like, "I don't know anything about this," and even asked me, "What did the chef tell me?" Excuse me?? What the chef said is an internal matter for your hotel, what does it have to do with me, a customer? I found an eggshell in my food, reported it, and now I'm supposed to be coordinating internal management for you? Even more outrageous, when I was about to leave, the hotel repeatedly stopped me. I thought they wanted to apologize or give me an explanation, but it turned out—they just wanted me to verify my phone number. Verify my phone number?? I had already checked out, and the hotel lobby manager looked completely unaware, didn't resolve the issue, and only showed up when I was about to leave, then asked me to stay just to verify my phone number? I'm completely baffled by this. What are they confirming? Or are they "reminding" me of something? Forced registration of all guests' phone numbers—who guarantees the security of their information? Having traveled to so many hotels in Xinjiang over so many days, only this Atour hotel required the registration of all guests' mobile phone numbers. Why should I provide the mobile phone numbers of my travel companions when traveling? How will the hotel handle this information? Is there a risk of data leakage? As a national chain brand, is collecting user data in this way truly compliant during such a sensitive period for information security? In summary: The service process is chaotic, internal coordination relies on passing the buck, problems are met with shirking responsibility, and customer feedback is not respected. Of all the hotels I've stayed in during my trip to Xinjiang, this Atour is the only one that made me feel "oppressed." The security guard even helped with my luggage; is this how Atour trains its staff? For this price, I'd rather stay at a Ji Hotel. Even the TV was crooked. I sincerely advise everyone: Think carefully before choosing Atour. 🐶"

"It's a new hotel, and the room was very clean. Since we were traveling with an elderly person, the front desk staff, employee number 7, kindly helped us with a room upgrade, which was very thoughtful. There are many souvenirs and models on the first floor that the kids loved."

"3. Ample parking spaces ensure smooth entry and exit, and the store offers attentive and warm service. The surrounding area boasts a full range of shops and restaurants, offering a variety of delicious options and maximizing convenience, making for a highly satisfying overall experience."