"The service was quite good. The aircon didn’t work. The staff kindly helped me change another room."

"Fremragende"

"I booked this condo because it was ski in/ski/out at Keystone and heard Keystone was great to ski. I booked through Vail/Epic as I am a pass holder. Unfortunately, it was a terrible experience. When we arrived and got into the condo, we did not find any complimentary coffee or tea in the "lobby" so went out to find some waters and food. We went to put our skis in the locker but there was no key for our unit. We also tried to hook up to the Wi-Fi but there was none for our unit. When we got back, we tried to shower but there was no hot water. We also tried the fireplace and that didn't work. We called the front desk. We were told they would bring the locker key the next day, we should use the next units Wi-Fi, and they would send someone to check out the hot water. We said to come the next morning as we were exhausted. We went out to ski and during the day I called to check on the water and they said someone was there and said the hot water was good. But you had to put it on the cold setting. There was work done in that unit and the hot and cold was reversed. They never warned us. When we returned after skiing, we tried to take a shower, and the water was warm at best and hardly any pressure as it was on the cold setting. This was so unacceptable. And I noticed the counter had something sticky on it...ew. We left early the next morning and called to speak with a manager, so the rep offered us a 20% discount for our troubles. That was inadequate for not having hot water! The manager was not in, so they said he'd call back. He did not call. After 5 days of leaving messages, I finally called and got his boss's email. I sent her an email and explained our problems. She said a 20% discount was adequate and anything else, let her know. I immediately sent her a response to which after another week have not heard back. Just and FYI we paid over $750 plus taxes a night and it was unit 3063. Such a shame that I will not stay at any Vail management resorts from now on and highly suggest you do the same. There is no recourse for such inadequate accommodations and such poor customer service. Stay away!!!"

"We stay at Gateway in Keystone somewhat regularly during ski season and sometimes in the summer. Having a huge view of the slopes from the comfort of the couch or family room never disappoints. Parking garage and easy walk to the gondola and River Run is super convenient. The condo facilities have always been very nice and updated. Will stay again!!!"

"Jeg bookede en studiokondo gennem ******* for en romantisk nat væk for mig og min mand.Da vi ankom, fik vi en kondo med to dobbeltseng, der blev sat fod for fod i det, der lignede en hallway. Vi ringede til fronten, og alt, hvad de kunne sige, var, at ******* giver dig det billigste værelse, der er til rådighed, og at de ikke havde andet til rådighed for os at skifte til. Desuden blev kreditkortet, som vi gav dem for en skadesdeposition, tilfældigt betalt $75.88 2 dage efter at vi checkede ud.Jeg modtog nul korrespondance om denne afgift. Jeg ringede til fronten, og alt, hvad de kunne fortælle mig, var, at de ikke så noget i deres system under min konto, der indikerer eventuelle yderligere gebyrer, og at deres faktureringsspecialist ville ringe til mig, når han kommer ind inden for de næste par dage. De kunne give mig nul forsikring om, at mit kort ikke ville blive betalt igen for noget andet.Jeg anbefaler højt ikke at angive deres ejendom."

"Dette er et meget pænt hotel med fremragende service og stor renhed.Værelserne er rene, komfortabele og velholdte, og overordnet ejendom føler sig velkommen. Udstyret, herunder spaen, er godt, men de spredes ud i forskellige områder, hvilket kan gøre navigationen lidt forvirrende, især fordi der er mange værelser. Beliggenheden er lidt lagt væk og ikke direkte foran søen, hvilket kan være en nedadgående side for nogle.Men steder som Breckenridge og Frisco er tæt på (ca. en 15-20 minutters kørsel), hvilket gør det til en bekvem base. Generelt er det et rent, veldrevet hotel og et godt opholdssted, med kun et par områder, der kunne forbedres."

"Vi har været her i flere dage.-- tv'er virker ikke, store støvbolde og bogstaveligt talt ingen vand i enheden (spis, toiletter, dykkere, alt det).Spar dig selv problemerne og bo et andet sted!"