"Fantastisk oplevelse og virkelig fantastisk service og personale på Ilia Palms! Jeg vil gerne sige: Achileas og Stergios fra Palms lobbyen - professionel, men venlig og tilfredsstillende med alle vores behov; vores venlige chauffører Dimitris og Fotis plus Kostas fra groom-holdet; Maria fra kundeforholdet for alle restaurantreservationer.Glædelig værdi for penge og vores datter havde en eksplosion på Aqua Park.Vil helt sikkert komme tilbage ..."

"The room was very clean and comfortable. The balcony was very spacious. The only thing that let this hotel down was the breakfast. The choices were limited and what was meant to be cooked wasn’t or over cooked. The bacon cremated and the fried eggs were snotty and under cooked."

"Don't let photos on any website deceive you - this hotel needs updating and putting a larger television in the room will not help! This was supposed to be our annual family holiday - booked three rooms for 10 people in total. One of the rooms we upgraded to a VIP room with uninterrupted sea view on a high floor. We received a confirmation from the hotel only to find out on arrival (at 10pm) that we were given a ‘cheaper’ room. The receptionist admitted that this was a “big mistake” (kept on saying this) but not really offered an alternative. Fast forward and it is now 2am and we are still looking for a solution but there is no duty manager or general manager that is available (or wants to speak to us) - only the receptionist who at this stage has my wife in tears as there seems to be no solution and no apologies either. When we started looking at staying at another hotel - we finally were offered a room just for the night with promises of a better room the following day. We ended up in a room with interrupted sea view overlooking the Greek restaurant (with airconditioning noise and smell) as we were told that no other rooms were available. Apart from the buffet dinner each evening in the main restaurant Grecotel also offers you to have dinner at three of their “special” a la-carte restaurants. The Greek restaurant was simple food (not a lot of choice of mains) but the atmosphere was brilliant. Personally, I was looking forward to eating at the Asian restaurant which turned out to be another disappointment. Starters were lovely including pre-made sushi - for the mains all the meat except the salmon came from frozen. As a result, I ended up with a delicious thai curry sauce with deep-fried chicken instead of fresh chicken which was very disappointing. Then there is the Italian restaurant - we had a table with a lovely view outside but after an hour of waiting we still had no bread or drinks and at that point the heavens started to open. They moved us inside but that took about 20 minutes to set up. Next thing was that the food would take a little bit longer as we didn’t put our orders through in advance…. After showing them the food order we sent through including desserts for the children, we were told that they not always receive those emails? After 30 minutes the food arrived which was delicious – the question is do you have to wait almost two hours to have your meal especially if you have 4 children in the group? I did receive an email from the hotel during my stay (I think everyone gets one) if everything was okay. I told them what has happened and received an email that they would get in touch with me. Needless to say I never heard from them… This is one of these hotels that expect guests to be happy but if they are not the hotel staff can’t cope with it. It didn’t ruin the family holiday but there was a dark cloud hanging above it."

"We had a wonderful stay at Grecotel La Riviera! It's the perfect family hotel, with an amazing aquapark that kept everyone entertained. The food was delicious with plenty of variety every day, and the rooms were spotlessly clean and very comfortable. The friendly and welcoming staff made us feel at home throughout our stay. The little breeze was actually a blessing during the hot summer days, making the beach and pool even more enjoyable. We also loved the DJ music at the lobby bar in the evenings—it created a great atmosphere to relax after a day in the sun. We would definitely love to come back and highly recommend this hotel to families!"

"Personalet er meget venligt og hilser os hver gang.De gav et babybad, en babydamper og en babysocket, som er bekvemt, når de rejser med et spædbarn. Husholderne kommer til at rense hver dag, herunder ændrede duvetdække, moppe gulvet og rense toilettet.Udsigten fra rummet er atemberaubende!Jeg føler, at jeg bor i en drøm.Hotellets morgenbuffet var god37413; 28190; frisk og yummy. Men mad fra værelsesservice er ofte kold og ikke meget god, men det er okay.Det er åben indtil 11:00 pm, bare i tilfælde af en fødevarenødsituation."