"Services, imperfect et déçu dans l’ensemble"

"If you want to ruin your vacation, you have to stay here at your own expense. The hotel manager is the one who makes you want to change hotels, and you'll get it. He's an elderly man, clearly tired from work, and he hates everyone around him, especially those who came here for vacation. You'll hear him swearing at you, and he won't be happy to check you in and will say so. The question is, how does the hotel management keep him?! Or rather, what's his motivation?"

"Fantastisk personale"

"15 minutter venter på morgenmad på fredag - uacceptabel for et sådant hotel. Løb for husholdning to gange for at tage håndklæder med, fordi de ikke er blevet vasket på hotellet endnu. Det er uacceptabelt for et sådant hotel. Løsbar kaffe fra bankerne på lørdag er uacceptabelt for et sådant hotel. Der er ingen fans, slips, jakker, hårklæder og vatteskiver i rummet.Kvaliteten af rengøring i værelserne efterlader også det bedste ønske"

"Tjenesten, vi modtog på vores besøg på hotellet, var usædvanlig.Receptionslederen Liav var meget omsorgsfuld og arbejdede virkelig hårdt for at sikre, at vi havde alt, hvad vi havde brug for, hans hoved bekymring var, at vi var glade. Han forstod os virkelig og hvad vi havde brug for.Receptionspersonalet var så omsorgsfuldt, og vi følte virkelig, at de ville behage os på enhver måde, de kunne. Alan var usædvanligt sød og forståelig, især da vi havde en misforståelse med vores forbehold. Han gik ud af vejen for at gøre os så behagelige.Hvis du kommer hertil det er værd at møde disse vidunderlige mennesker, vil de tage sig af dine behov1 værelserne er luksus og øjenvipperne er fantastisk!"

"I can confirm what others have written about the state of the hotel and filthy rooms and facilities. I can only assume someone has been bribing the health and safety officer for the hotel as it is unsafe in so many ways ! I confirm the breakfast is very poor value and the selection of food very sparse, not what you expect in Israel. Also, the place is filthy and falling apart. We reckon there is only one vacuum cleaner for the whole place and I wonder whether they even have a dishwasher (so much dirty crockery and cutlery!). the Friday night dinner is just a buffet with as much kiddish wine (tastes like cough syrup ) you can drink. It’s not possible to order a soft drink or wine … and it’s a hotel?! When I enquired about ordering wine they looked at me like I was crazy. Most of the staff don’t speak English or Hebrew, which also creates problems and misunderstandings. However, the worst part of the visit was the total lack of humanity of the staff. My elderly father, 85 years old and disabled, had an accident during our visit and we extended out stay as a result. He came out of hospital and I arranged a wheelchair for him but it all proved very difficult, in spite of all my efforts to get help. The reception staff treated us so badly that it beggars belief. I had to beg them to arrange for the sheets to be changed (covered in blood from my father’s injuries) We kept being told the manager, Alina (does she even exist?) needed to give the go ahead on the room and the cost and we asked to speak to her numerous times but she never appeared. The bill, when it came, made no sense m and they charged us for all sorts of items that were clearly not our costs. When I queried the bill, I was initially told that we’d eaten in the dining room every day (nonsense, and they couldn’t show me any signed receipts). They then said I had three additional guests in the room… another ridiculous idea, finally the receptionist agreed to deduct all the erroneous charges and told me I “should be grateful for the discount”. I said there is no discount, you just deducted the incorrect charges! I must add I am fluent in Hebrew but it didn’t help. I was so worried about my father and getting our flight home that I just paid the bill in the end, I think they screwed us but it’s too late now."

"Avoid. Avoid. Although the room was clean and the bed was comfortable and it is in a great location, they take 200 shekel deposit. They will find all the reasons to steal the deposit from you. I had the same problem 3 years ago, but this time, I didn't want to leave the room until they returned the deposit. Also, the person that I had the room from was the most rude and abnocious person I had ever met."

"The best place,"

"Beliggenhed er meget god, tilfreds og hjælpsom frontdesk. Parkering OK,5 stjerner"