Best Western Plus Crossroads Inn Suites ★★★

"Ok, convenient location."

Prospect Hill Inn & Restaurant ★★★

"My husband and I recently got married at Prospect Hill Inn. While the ceremony was beautiful and the venue has charm, the experience leading up to and during our wedding day was incredibly stressful due to poor communication, unfulfilled promises, and a total lack of professional coordination. We chose this intimate venue for a low-stress experience, but we felt like a low priority and were blamed for every issue. Before we paid our deposit, communication with T was fantastic. Afterward, replies went from taking hours to taking weeks. Though coordination was explicitly included, T failed to deliver: No Communication/Direction: T ignored late-night texts about the fire pit, leaving my husband to build it. On the wedding day, no one directed guests or vendors; I had to meet people in the parking lot. Timeline Failures: Our 5:00 PM ceremony started late because no one tracked the timeline or gathered the groom. T then rushed us through everything else to hit a strict 7:00 PM dinner, cutting into our photography. Poor Hospitality: In 90-degree heat, we had to make six trips to haul bags to our cottage with no help or golf cart offered. Later, staff refused to let guests (including older family) sit down or get a drink before we entered. During a rushed photo session, T inappropriately interrupted to complain about our guest book pens. The Flowers & Charms: Friday, I gave T a labeled bag. My mom explicitly asked her to attach 4 sentimental charms of my late grandparents to my bouquet. T agreed. By 3:50 PM Saturday, I had no flowers. T was entirely off-property, forcing my mom to hunt down the bouquet. When found, the charms were missing. T arrived late, blamed others, and told me to attach them myself while in my wedding dress. The groom's boutonnieres also arrived Friday and were brown and wilted by ceremony time. Blame & Broken Promises: The AC: When the AC broke in my parents’ room, T instantly accused us: "You must have blown a fuse." Dances: T acted visibly annoyed by our first and parent dances, though they were explicitly scheduled. The Grounds: Promised winter hydrangeas and wildflower hills were actually zero bushes and pure dirt. Hidden Fees & Perks: T forgot our cake design details multiple times. Souvenir flutes contractually promised were never received. We were charged a surprise $21 fee for cottage breakfast delivery. When we asked to put our refund on a different card, they fought us before reluctantly writing a check. The Menu: Food quality didn't match prior menus. We were never shown the breakfast menu, yet T snapped at my husband for asking for ketchup and blamed us for not changing a menu we never saw. To top it off, our marriage certificate arrived with my name misspelled and the wrong date. T never offered a single compliment on the wedding day and didn't even say goodbye at checkout. Our wedding was beautiful solely because our 11 guests stepped up to run it. Future couples: what is promised in the sales pitch is not wh"

Bluegreen Vacations Shenandoah Crossing, Ascend Resort Collection ★★★