Peermont Walmont at the Grand Palm, Gaborone

"No Room service. Female travelling alone, I really wanted to have dinner in my room. Front Desk tells you that they do not have room service, however room service menu with telephone number in the room. Room service number does not exist. First morning, I could not have coffee as there was only tea provided. I phoned the front desk and was told that I have to wait until 06h30 when someone arrives they will bring me coffee. This was delivered at 07h00. Housekeeping put the door latch on, so when you arrive back at your room in the afternoon your room is open with all your valueables, anyone couldv'e walked in. This is really a beautiful hotel, with a lot of potential. But management and attention to detail is lacking. Breakfast service is not existant, first day - public holiday was a disaster - could not get a decent cup of coffee as the machine was not working. Day 2, a bit better, more staff on duty. However, baked beans - you know that they took the previous day's left overs and added a new can to it, as the beans had different colours. Pretty sad, as this hotel has the possibility to be amazing. "

Staybridge Golfview Suites

The Grand Aria Hotel and Conference Centre

"The only reason this review gets 3 stars is thanks to the wonderful staff. This hotel is a noise box. Not only does it face a plethora of motors from the shopping center adjacent to it but the hotel itself is stagerringly noisy. Outside my window I counted at least 18 airconditioner motors spewing noise. On my floor, the motor noise from the end of the passage was also loud. I could not open the window of my room as it would be an assault to my senses. I had to resort to switching on my aircon. The fan from my bathroom was so loud and permanently on. And the final straw was the mega extractor on the roof of the kitchen. The grounds are beautiful but cannot be enjoyed as it feels as if you're in the middle of a runway. The staff and particularly the manager tried his best to get me a room that was quiet but alas! that is not possible in that hotel. I could not wait to leave."

African Home Hotel

"The hotel is perfectly located in Gaborone, close to all the major places and sites worth seeing in the Capital. A walking distance to the Three Dikgosi Monument and Fields Mall. I liked this convenience that the hotel offered. The hotel also has plenty of rooms, over 14 and has a Spa, conference venues and a restaurant. There is also a pool inside and the main entrance is guarded with security personnel. Upon arrival, I was warmly welcomed by a gentleman named Sebalo, who also adjusted my booking to a room that he recommended, has better Wifi connectivity, to which I agreed. I appreciated this as the Wifi in the Kgosi room was good during my stay. I also liked that I had covered parking, which I didn't need to pre-book, located close to the room. I also had a decent breakfast for all the days here, prepared promptly and with care by a lady called Violet. I welcomed this value for money aspect to my stay. She was very friendly, warm and tried by all means to vary the breakfast options and presentation on all three days which I appreciated. The room was spacious, had adequate lighting, Aircon, LCD tv, coffee station and kettle and enough mirrors all round. There were also enough bins in the room, an extra blanket and the bedding was clean. There was a desk and chair, which ensured that I could spend some time catching up on my reading in the room. There was no safe and I had to arrange my own twin plug, which was not an issue. The toilet was separate from the shower which I liked and there was shampoo available. Clean towels were on offer, regularly.replaced and room service was offered. The hotel was peaceful and I did not experience any major distractions. I also liked that I paid once I got to the hotel and that no deposit was withheld. Where I think the hotel could have scored more for me was in the following - there was no info-welcome sheet in the room that orientated me to the rules of the hotel, wifi password, breakfast times, lunch or dinner, important emergency numbers and nearby sites worth seeing for instance which is common in most hotels. I had to ask many of these and Sebalo was of assistance. I feel that the hymn sheet would have made it much easier. I found a booklet about sites to see in Gaborone close to the reception area, which I only saw and made use of during breakfast. Those booklets can be placed in the rooms as a suggestion. The bed was not comfortable at all for me and there were some small insects here and there in the room which was not pleasant to see. This is where the hotel dropped points from me. I believe that if the hotel works on these few items, it could do better. However, the service I received from Sebalo and Violet, together with the convenience of the location, shaded parking, breakfast and good wifi in the room, made the stay decent overall. "

Room50Two

"everything about my stay was well curated - from the transfers to the friendly staff and the lovely rooms and facilities. I would recommend staying here."

Indaba Lodge Gaborone

"The mats are not clean,improve the gym area as well Consider having an elevator since people to assist with luggage knock off.the matress for the bed was worn out and hard"

Escapade Lux Boutique Residence

"Awesome experience! Thanks a million!!"

Aquarian Tide Hotel

"Nice hotel to stay for business trip"

53A Luxury Bed & Breakfast

Phakalane Golf Estate Hotel & Convention Centre

"Truly awful experience at this establishment who rate themselves as a 4 star hotel but are more in line with 1 star service. A few of staff were sweet and at least trying, but most were completely nonchalant & literally just doing the bear minimum of what's required. It is clear that very little, if any, training has taken place regarding service. The rooms were ok, but do try to book a room on the golf course-facing side, should you choose to stay here. Otherwise, you'll be facing their parking lot. Also be aware that it's a good 30 minutes (more in traffic) from Gaborone City itself and therefore not very central."

First Avenue Guest House