"We stayed at this resort from 16 July 2026 for six nights, and unfortunately our experience did not live up to our expectations. Our first impression was that the resort looked a little tired and in need of refurbishment. Check-in was smooth, and we were taken to our room by golf buggy. We were fortunate to be allocated a room close to reception and the restaurant because this is a very large resort with lots of steep hills and many flights of steps. If you have mobility issues or struggle with walking, I would not recommend this resort. The room itself was comfortable and mostly clean, although one of the towels had a large yellow stain on it. One thing worth noting is that you cannot flush toilet paper, so all used tissue must be disposed of in a bathroom bin. The pool areas were mixed. The upper pool had green staining around the edges and what appeared to be some exposed sharp metal edging in places, which didn’t inspire confidence. The main pool was a decent size, and my son really enjoyed the water slides. However, the water was extremely salty, leaving salt residue on our skin, hair and swimwear, and it stung our eyes. Also, be prepared for a workout—there are 81 steps down to the pool, which also means 81 steps back up again. The biggest disappointment was the food and the handling of allergies. My children and I all have coeliac disease, and despite informing the hotel, we experienced repeated issues with cross-contamination. I personally suffered with a severe stomach upset for six of the six days we were there, and my son also became ill with stomach pain and vomiting. I personally witnessed the chef using the same tongs to handle gluten-containing chicken nuggets, then mixing gluten-free chips with those same tongs before returning to cook chicken that was also supposed to be gluten-free. I reported this to the restaurant manager, who unfortunately didn’t seem to understand the seriousness of the issue. We were then referred to the operations manager, who was extremely helpful and took the complaint seriously. Sadly, I later witnessed the chef cross-contaminating food again later in the week. Anyone with coeliac disease or serious food allergies should exercise extreme caution when eating here. Another incident that concerned us happened during breakfast one morning. Staff were mopping up what appeared to be sewage coming up through a drain in the middle of the restaurant floor. The smell was unpleasant, and towels had been placed on the floor to absorb the liquid while guests continued eating around the area. Shortly afterwards, maintenance staff lifted a floor tile and inserted a long pipe into another drain, apparently attempting to clear the blockage. I was later told they carried the pipe back through the dining area while people were still eating. In my opinion, the restaurant should have been closed temporarily for health and safety reasons, as sewage and food service simply should not mix. The staff throughout the resor"

"We booked a return visit to this superb Hotel and found it to be even better than our stay 9 years ago. There were minor issues caused by the age of the property but anything reported to Reception was dealt with promptly and efficiently. All the staff without exception were friendly and so helpful, nothing was too much trouble! We ate in three nights and found the meals excellent. Breakfast offering was superb with every taste catered for. Our suite was perfect for us with a large open area, totally private pool and a view to die for. We would certainly recommend and will be coming back."

"Central restaurant har en meget smuk terrasse med havudsigt med en rig buffet, en meget god morgenmad og middag.Meget smuk udsigt over havet og øen Spinalogas.Moderne dekoration, meget opbevaringsplads, meget komfortabel seng. Jeg anbefaler det ureserveret !!!"

"Jeg vil bare gerne sige, book ikke dette hotel, hvis du elsker stor service, vidunderlige mennesker, fordi du vil blive skuffet! Vi har været til mange hoteller, B&B, Half-board, All-Inclusive, alle Stars, og selv om jeg ikke vil sige det, fordi det synes, når vi skriver en god vurdering Sky-roket priser. Vi ankom efter at være blevet fordrevet på grund af at arbejde på hovedvejen gennem Kreta, lidt forvirret. Vi blev hilset af den smukkeste dame på receptionen (undskyld, jeg ikke fik dit navn), som fra start til slutningen af ferie altid var fantastisk med et velkomment smil (smuk touch ved slutningen af ferie en lille tilstedeværelse af lokale produkter). Vi fik et stort værelse med to balkoner (køl ud og solsenge over at se poolen), ikke sikker på hvorfor, men meget værdsat med vin og frugt i rummet.Mange kuppepladser var nødvendige for mine tøj!!! Badeområdet, fantastiske senge, faktisk en dag var vi på stranden, og jeg ville bare komme tilbage til de behagelige senge (hotel skal opdatere deres billeder!).Så personale, hvad kan jeg sige, Maria, George, Tony - dame på morgenmad, damer, der rengørede vores værelse. Fremragende, super, vidunderligt.Beliggenhed, glimrende nær stranden, byen, havnen - vi havde ikke en dårlig måltid hele tiden vi var der.Gå til Plaka, kun hvis vejret er lidt skyet, men værd at besøge. Også gået til en fantastisk strand på halvøen, kender ikke navnet, men sand og smukke klare vande.Alle vi mødtes var søde, bare en virkelig stor ferie og tak Elounda Garden Suites x"

"Stor lille hotel med god personale.Smuk barområde, der gør et godt udvalg af drikkevarer og snacks.Mange solsenge, god beliggenhed og værelser holdes meget rene.Om 15 minutters gang til byen, men en let lejlighedsgang. Til højre for hotellet er der også en lille strand, der tilbyder komfortable solsenge (betalelige men rimelige). Også fordi det er beliggende i den fjerne ende af byen, til højre, kan du have en dejlig tur til en snackbar og restaurant beliggende på deres egen (smuk morgenmadsgade, før det bliver for varmt). Hotellet ejer også sin egen båd, som du kan tage på tur til Spinalonga osv. Den eneste grip, vi havde med hotellet, er, at de ikke tilbyder et bruserrum til brug, hvis du har en sent flyvning tilbage. Vi forsøgte at booke sent checkout, men kunne ikke, da hotellet blev fuldt booket.Det ville være en stor forbedring for hotellet, hvis det tilbød denne service.Men hvis det blev sagt, ville vi blive her igen... helt sikkert."

"10 day stay, got there in early hours met by chap named Alex, sat us down which we found strange? Had a big book out and other pre-filled documents, i.e. Room tax form, asked us to email Jet 2 hotel form to the hotel? Why I have no clue? All took time , it's late we are tired, can it not be done in the morning? Anyway we got to bed eventually, room was no107 right on top of pool and close to bar area, fairly basic smallish room with large comfortable double bed which took up most of the space, bathroom was good, shower great, room cleaned everyday, never cooked as we were b&b , has a toaster hob and fridge minimal utensils. First morning we went down for breakfast, only one other couple there, waited 35 mins for cooked full breakfast half of it cold other half was hot , tbf we didn't wait long on the rest of the days, but the quality wasn't consistent, sometimes good sometimes not. Found the prices at the bar were a little steep, certainly compared to neighbouring ones, when I did mention this to one of the chaps there it didn't go down well, but small 20cl Prosecco 12 euros??? Come on now? Seems to be chap named Nikos and lady Evelyn, I think? In the morning, and Alex did afternoon/evening, they are all friendly and speak good English, the pool area is very good with excellent comfy sunbeds and umbrellas, the sea front right outside which we had a few dips in it was ace! Lots of nice restaurants on the strip into main Elounda which is 10/15 mins stroll. The Alikes is in a really good spot but go self catering and try the other places for Brekkie. Also lastly there's the extras! 10 nights air con a whopping 96Euro! Safe 21 Euro , Room Tax 15 Euro, and late room checkout 40 Euro, total of 172 , in many years of coming to Greece easily one of the most expensive place we've stayed. Summing up there seemed to be guests there who have been before, would we go back? No."

"We have just returned from an 11 night stay at Elounda Bay. It was our second visit following our initial stay at the same time in 2025. That alone demonstrates how much we love the place; having never previously returned to the same resort twice. So this is our second review. Firstly, we definitely were not disappointed we decided to return. The return visit was equally magical and we didn’t want to leave! To avoid repeating my first review I will summarise our highlights:- 1. The situation and landscaping is stunning. All walks within the complex are a joy. The gardeners obviously work very hard in a hot environment. The little “village square” by the church is utterly charming, and they have a delightful Greek night there which is not really advertised but check it out. 2. Sunbathing; the pool staff are incredible, particularly the more senior chap (sorry dont know his name) who couldn’t be more helpful always greeting us with a wonderful smile. We never had an issue locating a lovely place to relax. The pool at the sister hotel (beach) was much quieter than the one in bay and very serene. 3. Cleanliness; the grounds are spotless and our rooms were cleaned frequently and well. I noted another reviewer commented on plastic in the sea. I’m afraid that’s a worldwide society issue and no fault of the hotel. I spotted staff dealing with that promptly, and generally the hotel beaches were immaculate. As for potential room for improvement these are minor but nevertheless:- 1. Buffet; the quality of the food is very good. I mentioned this in my last review - the buffet area has a layout that is basic and a bit canteeny. It does not mirror the hard work the cooks obviously invest in the food. It would in my view be so easy to make the area more appealing with simple decorative items. 2. Entertainment; we don’t expect loud tacky entertainment but they do have a rather odd approach. There is a wonderful piano player who sometimes plays in the restaurant area but was often placed in the bar area outside the restaurant (where nobody drinks) so she was playing to herself. 3. Some of the additional restaurants have occasional singers (nice and low key) but only dinners (often very few) get to enjoy that - you are not encouraged to join for a late drink. I say this because the bars are often incredibly quiet so can lack atmosphere which is frustrating because the situation of both bars is out of this world - particularly the one by the jetty. In summary this is a truly wonderful hotel, we have been to others in Greece which are more expensive but this is a very very special place and we adore it."

"wow meget smuk og ren og familie hotel"

"The photos are not the same with the reality the rooms are actually small. The garden is small. It says daily cleaning but it’s just something to take your eyes. They basically just do your bed."