Old Palace Lodge Hotel

"Got given a room. Was dirty with dirty used towels. Bugs in the bath and pillow cases on the floor. Moved rooms and was equally as disgusting. Stained carpets yellow towels"

Premier Inn Dunstable / Luton

"Fabulous service. Family members arrived at Luton airport late on Thursday night and were very tired having returned from Ukraine. They called me for help. I spoke to the hotel reception on the phone and confirmed late check-in was possible and a room was free. I booked & paid online sending the reservation details to the travellers. The hotel pointed to the best value rate and channel for booking. The travellers arrived, parked-up, enjoyed a swift check-in and a good night’s sleep. They enjoyed breakfast and left in time to return to Wales in timer to make s presentation at Uni. They got caught out, Prem Inn’s excellent service helped them recover their situation. The reception staff member at the hotel was brilliant."

Highwayman Hotel

"Hard to listen to the traumatic stories of families awaiting social housing to house them. The staff are all caring and professional. It’s evident that they are a good team. I’ve stayed in three different rooms, all very comfortable!"

The Pheasant Inn