"Meget pænt sted"

"The two-story room was luxuriously spacious. Breakfast had limited options but tasted great. This is definitely the best choice for visiting Yanmenguan Pass."

"The hotel's location is excellent, just a minute or two's walk from Bianjing Tower and the Confucius Temple, with plenty of dining options nearby. The guesthouse itself has a lovely courtyard setting. I'd suggest adding a luggage rack or a small table in the rooms."

"Very comfortable. The room was very clean, and all of the facilities were quite new."

"I didn't expect to find such a large hotel in Dai County. Located just outside the ancient city, Dai County is small, making taxis easily accessible. The hotel facilities are new and clean, and the staff are very attentive to any requests. Yanmen Pass and the Ming Great Wall are also within easy reach, making them easily accessible by tour bus, taxi, or chartered vehicle. The breakfast didn't have many options, but it was clean and hygienic."

"Det er min mest tilfredsstillende ophold, billige priser, og morgenmad. Det er et hotel, der er åbnet i forskningsbasen. Det er et hotel, der lige er blevet åbnet i år, superny, miljøet er særlig godt, placeringen er også bekvem, parkering er også særligt loyal, personalet er særligt loyal, Der er en lille have ved døren, og det er for rart at se Dazhenda om morgenen.Det er måske lige begyndt, og der er ingen stigning i prisen på fem, og alle hotelpriserne er mere retfærdige end omkring.Alle går gennem døren og kan bo her en dag og føle sig tilbage til landet."

"Hotellet er meget godt, værelset er bredt og lyst, rent hygiejnisk, ikke langt fra landskabsområderne, selvkørsel er meget bekvemt, der er supermarkeder omkring, luften er også meget god, dette sted er værd at anbefale, varme er meget forskellig morgen og aften, vær opmærksom på at holde varmen."

"My first stay at your hotel was an experience that far exceeded my expectations! Thank you for the thoughtful room upgrade. The room was both technologically advanced and comfortable: voice-controlled curtains and incredibly soft bedding. As a first-time guest, I was pleasantly surprised and deserve a big thumbs up. The service was warm and attentive, with attention to detail in every aspect. I will definitely choose this hotel again next time I visit this city and will recommend it to my friends. A truly positive review!"

"1. The hotel’s promotional content does not match the actual service There is a clear message in the hotel elevator: Check-in room includes shower and bath for two people, but the actual service is only for men. Since the service is only available to men, why is it not stated in the advertisement? Does this constitute false advertising? The hotel staff defended themselves by saying that the advertisement mentioned men's baths, but a normal advertisement would not mark out all the places. The incomplete advertisement pictures do not conflict with the ambiguity in your text expression. 2. Poor hygiene When we later inquired why the advertised service was only for male customers, the hotel bathhouse and the hotel front desk repeatedly emphasized that women were not allowed to bathe in the public pool. The hotel front desk repeatedly emphasized that we are a small place and it is like this everywhere. So I would like to ask, is it because your hotel's hygiene is not up to standard and cannot provide a clean place, or are all those hot springs, including the women's baths in the Northeast, not suitable places for women to go? In addition, the hygiene of the room was not satisfactory. For example, there were obvious stains on the toilet roll holder. There were also problems with the hygiene of the whole house, such as hair in many places and stains on the sheets. 3. Hotel service staff are not properly trained and induce customers to spend money After checking in, (four girls) went to the front desk to inquire about the bathing service. The front desk said that the bathing service was free (and the word "bath" was used all the time). Then they asked about the time and the front desk said it was 24 hours a day. They also asked about the location of the bathrobe in the room. The front desk of the hotel here has been replying that it is free brewing. Considering that men can enjoy it but women cannot, who do you think the front desk staff think we four girls are asking this for? There is nothing wrong with your answer to the question asked by men, but we are all girls. How do you want us to understand your use of the word "brew"? After we changed our clothes and went downstairs at night, we said we were guests staying in the hotel. The front desk staff at the bathhouse told us that except for showers (the showers were the same as in the hotel rooms), all other services were charged, and they repeatedly asked us whether we wanted a scrub or the full package. Later, when I complained by phone, a staff member explained that they did not introduce us to the audio-visual area and other places by using the excuse of "I'm afraid you'll be annoyed if I introduce too much to you". Then wouldn't we be annoyed if you kept introducing us to various projects at different prices? Even when one of us asked if we could get the free one first, and when we asked for additional services like scrubbing our body, they avoided the question and continued to induce us to consume the full service of 88. After I complained, we were told that there were free video, sauna, and fruit available for guests staying at the hotel. There were four of us in two rooms. Our original intention of going to the bathhouse was to chat together, but the functions of a sauna or audio-visual room were completely sufficient. And since there were fruits, there was no way we would leave in anger. But you didn't introduce anything and just said what projects are available at 38, 68, and 88. 4. Employees have a poor attitude towards responding to complaints When I called the bathhouse service hotline for the first time, the operator almost refused to communicate with me in an argumentative manner, emphasizing that this is our service and you can complain as much as you want. I didn't feel any apology. After failing, I went to the front desk to complain and found the front desk manager. After understanding the situation, the front desk manager talked to the bathhouse service staff she was communicating with twice (maybe not accurate but at least) and asked them to come over to explain. No one came during the whole process. The front desk manager did not provide a solution to the hotel's advertising and actual service provision, and also said that he had no management authority over other departments of the hotel (implying that he could not manage them) When the front desk manager was unable to resolve the issue, he asked for the superior manager. The receptionist left and came back about five minutes later. After asking for feedback from the superior manager, the front desk manager said he did not find one. This kind of service attitude really makes me confused and worried about your hotel training. Finally, after a phone call between the front desk manager and the senior management, the attitude was softened and an apology was expressed. Here I would like to complain about the hotel's complaint response process. Shouldn't the normal process be to listen to the guest, then take notes and solve the problem from the guest's perspective (tell the guest the solution, and the approximate time it will take to solve it)? Maybe because I don't look that young, I felt that the hotel front desk and bathroom reception were both arrogant and passive. I didn't hear any words of understanding or concern (there was no apology until I asked the senior manager to intervene), and I didn't see any records of the entire process. I don't know whether the front desk manager could remember all the problems in his mind or thought that this problem was not a big deal at all. No time limit was given for resolving the issue. In short, it is definitely unprofessional, and the attitude does not match the price and hotel specifications."