Pousada Morada Dos Pássaros

"Ren og med god fritidsområde. Men manglede det grundlæggende: der var ingen badeværelse håndklæde eller sæbe i værelserne. Mit værelse havde heller ikke køleskab. I kaffe, manglede det grundlæggende også, da jeg ikke havde fuldt brød eller æg. Det kan forbedre meget! Og et sted til at slappe af. Jeg gik på tur og jeg vil ikke komme tilbage. Tjenestemænd er forsigtige, men gæsten har meget at forbedre ...Da jeg er i landdistrikt, kunne jeg have en bar med produktoptioner og sælge slik."

Summit Capitólio Hotel

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."

Pousada Rainha Dos Lagos

Pousada Suítes do Lago

Píer 135 Escarpas

Hotel Pousada Rio Turvo

"Hotellet har adgang til Rio og tilbyder bådeture. Det har forskellige typer opvarmet swimmingpools og meget is, har også ofuro og sauna. Der er en tredjepartsrestaurant med frokost og middag, personale, der betjener er alt for gode mennesker. Det kvarter, der ligger i gæsten er lidt væk fra Capitol, hvilket giver lidt snegle at tage bilen og gå 25 minutter til byen for at lave mad."

Bica d'água Boutique Hotel

"Meget hyggelig og behagelig hostel, meget smuk dekoration, hostel tilbyder en meget god swimmingpool, meget komfortabel pergament med hus, super ren og lugtede værelser ud over hotellet også tilbyder 3 kajakker, 3 stand up, livsredskaber, Flydende tape og springe oppustelige springe inden for søen af ovne, alt dette gratis for gæster og 1 dec flydende med trappe til at tage et bad i søen, mange netværk spredt af hele gæsten med mange stolper og bøger til at læse og mange spil til at hvis du har det sjovt, parkering for mere end 30 biler og uden at tælle morgenmad, der er godt komplet med mange forskellige ting at tage en god kaffe, jeg anbefaler meget denne gæst, hvem vil ikke fortryde 🥰🙏"

Pousada Flores de ipê Capitolio Vista Para Montanha

Casa Mineira