Noah Hotel Capitolio

Pousada Vale do Chapéu

"Fremragende. behagelig, hyggelig, familie. Udendørs rengøring. spektakulær morgenkaffe, padde og sensationel crepe. Overnatning hold omhyggeligt, omhyggeligt, dedikeret og venlig. Fremragende placering for dem, der søger ro og samtidig være tæt på hovedstaden."

Summit Capitólio Hotel

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."

Shalom Pousada Capitólio

Pousada Morada Dos Pássaros

"Ren og med god fritidsområde. Men manglede det grundlæggende: der var ingen badeværelse håndklæde eller sæbe i værelserne. Mit værelse havde heller ikke køleskab. I kaffe, manglede det grundlæggende også, da jeg ikke havde fuldt brød eller æg. Det kan forbedre meget! Og et sted til at slappe af. Jeg gik på tur og jeg vil ikke komme tilbage. Tjenestemænd er forsigtige, men gæsten har meget at forbedre ...Da jeg er i landdistrikt, kunne jeg have en bar med produktoptioner og sælge slik."

Escarpas Resort

"The hotel is very relaxing to return from the tours and count on the infrastructure. Good breakfast, night dinner every day in the hotel size was the tiredness of delicious cachoques."

Pousada Suítes do Lago

Lara's Home Suites

"Vores ophold var vidunderligt, morgenmad var fremragende. Vania er en vidunderlig person, forklarede os alt og viste os forskellige restauranter og forskellige turer. Det eneste, q kunne forbedre, er at sætte en varme i den større pool, så vi kan nyde endnu mere af natten."

Obbá Coema Village Hotel

"The hotel is very beautiful, clean, friendly staff. As we were out of season, was quiet. So the food was not served self. It was a la carte. But very good. It was a huge, very tasty swimming pool. The staff working was very careful and friendly."

Pousada Flores de ipê