"Fantastisk hotel nær togstationen.Personalet er super venligt.Der er også gratis bløde drikkevarer til rådighed fra 14 til 22:30 og for 1500 yen kan du få ubegrænsede alkoholholdige drikkevarer. Værelserne er virkelig rummelige og rene. Infinity pool på taget er smuk!"

"The fan inside the bunk bed was a lifesaver, really helped with the stuffiness!"

"Det er beliggende lige over Beppu Tower, byens mærke.Rummet er super rummeligt med en ordentlig indgangssale og en fuld størrelse garderobe.Onsen er på to etager for både mænd og kvinder at nyde på forskellige tidsslots.Meget ren og tidlig. Ground floor reception og det store siddeplads er dekoreret smukt med farverig tapet og lys.Meget varm og let følelse, når man sidder der."

"Jeg kan lide dette hotel, fordi det er bekvemt placeret, god service og lækker mad, selv om det lille værelse til familien."

"I genuinely enjoyed most of my stay at this hotel and was quite happy with the trip—until the moment I checked out. The customer service I received at the front desk was shockingly poor and completely overshadowed what had otherwise been a pleasant visit. When settling the bill, I asked the lady at the desk if I could pay by scanning a QR code. She placed a PayPay QR code in front of me. I then politely asked (in English) if they also accepted Rakuten Pay. She seemed unsure, so I repeated the question. Before the first staff member could even answer, a second woman (standing next to her) suddenly grabbed the PayPay sign, slammed it back down in front of me, and snapped in heavily accented English: “Japanese bank only.” I was taken aback but calmly replied, “But… isn’t Rakuten Pay a Japanese bank?” She completely ignored me, turned away, and started pretending to be busy with paperwork. I wasn’t even speaking to her in the first place. For a second staff member to aggressively interrupt, speak to a paying guest so condescendingly, and essentially tell a foreigner “we only accept Japanese payment methods” (in a tone that made it very clear she resented dealing with non-Japanese guests) is absolutely unacceptable—especially at a high-end onsen ryokan where customers pay a premium. This single interaction left me feeling unwelcome in what should have been a relaxing, hospitable environment. It completely soured an otherwise wonderful stay in Beppu. I wish I’d had time to speak to a manager on the spot, but I had a train to catch. Beautiful property, but until the front desk learns basic courtesy toward international guests, I can’t recommend it. A real shame."

"Good location, clean place and close to Beppu station. Check in time is too late."

"Dette værelse var stort, rent og den ældre mand på frontkontoret var meget venlig!Jeg ville booke dette hotel igen."

"Had all the basic amenities and hotel staff were very friendly and tried to speak english to converse with us. They also provided free lemon water and coffee at the lobby!"

"The location is just perfect. Right next to the Tokiwa mall. For a first time traveller to Japan, its a convenient location for public bus, and express bus to Fukuoka Intl airport, walking distant to Beppu statiin. Will consider staying here again."