Boca de Agua Bacalar

"This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable."

Hotel Circulo Bacalar

Bacalari - Adults Only

Jungla Bacalar

Hotel Maria Maria

"A small hotel very quiet with only 10 rooms. Breakfast is offered, rooms have A/C and a ceiling fan, we paid in pesos but I think US dollars are accepted as are credit cards. Close to the water so walking distance down. Near lots of restaurants. Generally favourable impression. We were booked for two nights but circumstances changed so we had to leave after only one night. Manager was very co-operative and gave us a partial refund, couldn't get all our money back as part of the cost was tax and she had to pay that even if we weren't there. Main problem was finding the place, street signs are few and far between in the town so fairly east to get turned around. However, it is not a very big town so we didn't stay lost for very long."

Hotel Aldea 19 Bacalar

"Good location but very overpriced.Small modern room, tiny bathroom,washbasin in room, no patio,no drawers, wardrobes or cupboards,only 4 hangers on a wall hook.Breakfast ok with basic menu,nice staff."

Casa Zazil

"stayed here for 2 nights. very helpful ladies that owns it. They helped booked our tour on the lake. Clean rooms ond good breakfast. you can choose different every day. nice little pateo in the middle where have your breakfast. a little walk downtown but we found very nice restaurants just around the corner. Absolutly recommend to stay here."

HOTEL AMERICA BACALAR

"Plus: conveniently located 1 km from the ADO stop, 1 km from the collective to Chetumal, 1 km from the viewing area.The room is clean, bed is normal.On the recession there is drinking water. Defects:No hot water, that flows, room temperature.The number killed,in the bathtub.There is no teapot anywhere."

Royal Palm Bacalar Cabañas & Lagoon Club

Aktun Bacalar

"It was a wonderful place to stay. It was in a very convenient location, the room was spacious, modern, and beautiful, and so comfortable that we extended our stay. If I visit Bacalar again, I will definitely stay here."

Casa Delia Hotel Downtown

"Our stay at the hotel was just perfect! The accomodation is very centrally located in Bacalar so you can just walk there if you arrive by bus. Also the city centre/main square are easily reachable by foot. The rooms were very clean and we felt very good at the hang-out area with the pool. As our bus for our next stop left late in the night they let us leave our luggage at the hotel until the evening and we were even able to spend some more time at the complex. All in all a 100% recommendation!"