Arancia Elegant Rooms and Suites

Votsalo Tolo

Panorama in Tolo

"I’m not someone to write bad reviews but feel compelled to do so in this case. Hotel is poorly maintained and poorly managed. Booked 10 nights after reading positive reviews. The 2 stars are for the view and pool area, the location is up hill out of town meaning a fantastic view from the balconies which are all sea facing. We arrived on a Friday to find the bathroom sink tap was broken. We reported this and were told the hotel knew and a plumber was coming on Saturday to fix it. By Sunday it had still not been fixed and now the toilet had stopped working and we had to flush it by pouring saucepans of water down it. We told the hotel repeatedly that this was unacceptable and we needed a plumber urgently to fix the tap and toilet. Eventually on Monday afternoon both were fixed. Our frustration was that the hotel had knowingly put us into a room that had broken fixtures, didn’t offer a change of room or any form of goodwill gesture for the inconvenience. The hotel was far from full so I would have expected, if a broken tap was known about, to not use that room for guests until fixed. Rooms were also in a poor state of repair with a damaged mirror frame and broken drawer on the wardrobe. The sheets were changed and the towels but the bathroom was not cleaned once during our 10 night stay. We are not messy people but I would again have expected the sink and shower cubicle to be wiped. Also be advised the hotel allows non-resident guests to use the pool if they buy a drink. This was mainly families, which was OK, but one afternoon a group of 7 young men used the pool, bombing each other, being disruptive and preventing ourselves and 2 other sets of resident guests using the pool. The other guests and ourselves both complained to the hotel staff, who initially didn’t take any action, so we asked the men ourselves to stop and got jeered at. Eventually a staff member had a word with them, but seemed to be laughing along so the behaviour continued. Ourselves and the other guests gave up and left the pool. What is the business sense of allowing non-resident guests who spent around 20 Euros between them to upset three lots of resident guests who will have spent thousands of Euros between them? The final disappointment was breakfast, when there are literally orange trees in the car park to be have the option of juice that I’m not sure had ever been near an orange and tinned peaches with no fresh fruit was poor. I’m not sure if this all sounds picky but this is a hotel that is charging 150 Euros a night for the room and the experience did not match this cost. We gave all of this feedback to the hotel when we left, so I hope they take it on board and make improvements. In the meantime there are far better places to stay for the same price."