Hotel Costa Pacifico - Suite

Wyndham Garden Antofagasta Pettra

"On getting to our room there was not a hotel guide in other than Spanish. We asked the receptionist to help but told on Spanish is available. Same when we went to the restaurant, the QR code only provide Spanish menu. The staff were friendly and tried to help but were not provided with the tools to be able to do so. Also went we asked to charge our meal to our room the staff said this wasn’t possible. In the room the safe instructions only in Spanish. See the attached photo of my partner's socks after walking around our room. I was bare footed and won't show you the colour of the soles of my feet from walking around the room as well. How dirty must this carpet be?! We arrive Friday evening, shortly after checking in I received a pleasant welcome WhatsApp message saying to reply if we have any issues. It is now gone midnight on Saturday; so far I have sent 4 messages and yet to receive a reply. This is supposed to be an international company and from their website it is obvious they are proud of the number of hotels they have under various names around the world but cannot even provide a hotel guide in more than one language. Very poor. Photo also taken of damp at skirting level to side of the bed, damp affected tiling in shower room and poor quality dirty sealant in shower."

EcoApart Antofagasta

Hotel Diego de Almagro Costanera - Antofagasta

"De har din receptionist arbejder med en ubehagelig jernstol, når jeg burde have en ergonomi til disse skiftehold ikke mindre end 8 timer jeg ikke forestille mig at arbejde under disse betingelser var beklageligt, da jeg indså situationen."