Hoteller i Zermatt med svimmingpools

訂了三間房的套房，整體體驗佳。 到了車站酒店會安排來回的出租車接送，我們一行六人免費送了兩趟。 房間空間大，客廳有一個桌子六把椅子一組大沙發，非常適合全家人喝茶打牌。一進門有一套Herman Miller的躺椅很贊。 早餐是送到房間的，味道正常但一家人在桌子上吃飯氛圍很好。客廳裏有咖啡機和烤麪包機。

1.這家酒店在半山腰上，有接送班車，但是晚上7點就下班了，酒店入住提示上根本沒説這一點，衹寫了班車免費，我們以為一直有班車接送，那天坐火車到了後9.30了，酒店説沒有班車了，公交也下班了，導航看步行17分鐘左右，結果，全是爬坡路，累個半死，半路上又不好打車了，累吐，全家大半夜的推着行李，累的滿頭大汗，冒椒火辣，心情糟糕透了 2.酒店分明預訂成功，但還有兩天就要入住的時候，沒有任何通知，就説信用卡扣款失敗，並且滿房，還好攜程在這一點做的非常好，幾次溝通才又讓代理商放了一間房出來，這裏必須誇獎攜程 3.酒店前台人員還是比較好，出發那天我們去玩滑翔傘，主動提出到點把行李幫我們送到火車站，不用我們再返回取行李

這家酒店兩個點。 1.酒店明明就叫Alpenhof酒店（見圖一圖二），攜程平台上偏要叫wellness hotel alpenhof，害的我Google map隨便怎麼都找不到wellness hotel，在兩個鐵路站間來回奔波。攜程請看看圖五最精準的Google map的稱謂。 2. 入住時酒店給了間邊角落房間，斜頂的，面積大概沒少但體積肯定少了，這房間進去人就抑鬱了。再看看訂房時頁面展示（圖四）。後來經攜程協調給換了間正常房間。明明有房卻給間邊角落房，這家酒店真是夠壞的。zermatt小鎮酒店千千萬萬家，以後不來這裏了，太欺負人了。

I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office. Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.

I had an amazing stay at this place! The location was perfect—close to the city center, public transportation, local shops, and restaurants. The apartment was clean, well-decorated, and equipped with everything we needed for a comfortable stay. The bed was very comfortable, and we appreciated the thoughtful touches like complimentary coffee, luxury toiletries, and a guidebook with local tips. The host was an excellent host, providing clear communication and quick responses to any questions we had. They even left a welcome basket and gave us great restaurant recommendations. Overall, this Airbnb exceeded our expectations, and we would highly recommend it to anyone visiting the area. We hope to return soon!