The staff members were so nice. However, when I asked them to help keep my luggage, they just opened a room door for me and asked me to put my luggage by myself, and when I wanted to get back my luggage, they asked me to take it on my own without even looking at what I was doing. I think they should at least give out a tag or something and mark down our luggage, what if someone comes in and steal the luggage?
*Hotel rooms are very old compared to other Novotels!
* Reservation was made with the child, but they did not prepare the sofa bed. They prepare it in other novotels.
*They charged breakfast for the child! Normally the children should be free in Novotels!! I paid 18€ extra!!