I recently stayed at this hotel and overall had a decent experience. The room was spacious and clean, offering good value for the price. However, I did find it a bit inconvenient that there was no kettle or fridge in the room. The metro station was within walking distance, making it easy to get around and explore central Lille quickly. The staff was friendly, but I did have an issue when I requested an extra pillow. I was told there were already extra pillows in the room (which we were using), even though the customer info page mentioned that extra pillows could be requested. That was a bit of a letdown.
The hotel is located just across from Lille Europe train station. It is perfect for overnight stay to catch early morning train. During the stay, the gym was broken, which was not a good sign. In addition, although the room is quite comfortable and clean, the quality of the bathroom can be improved.
The staff members were so nice. However, when I asked them to help keep my luggage, they just opened a room door for me and asked me to put my luggage by myself, and when I wanted to get back my luggage, they asked me to take it on my own without even looking at what I was doing. I think they should at least give out a tag or something and mark down our luggage, what if someone comes in and steal the luggage?
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