Ibis Edinburgh Centre Royal Mile - Hunter Square is indeed a real surprise. It exceeds the boring standard of Ibis. We decided to stay at this hotel due to its location. As Diamond member, the hotel upgraded my room and provided all necessary welcome package. Thumbs up 👍! I didn’t expect this from Ibis. The breakfast was extremely rich and good. Another thumbs up! Some deficits to point out: (1) We found bugs in our room, the next day housekeeping did excellent cleaning, (2) The window was a massive issue, it couldn’t be opened widely (until < 1cm). Probably Ibis management can pay better attention in future. Last but not least, front desks and other staffs were very friendly. ☺️
Dette hotel er fantastisk! Som I kan se på billedet, var udsigten smuk!!! Jeg kan heller ikke glemme, hvor bløde deres puder var, haha. Jeg glæder mig til at booke et værelse på dette hotel til sommer.
The customer service is super great, the room location is awesome with the nice view from outside. Very convenient to take bus and train just right outside the hotel!!! That’s is so so so convenient for me and my friend .
This is a rather disappointing stay. I hope we can get a proper compensation.
1. The bathroom does not have any basic toiletries, not even hand soap. We had to go down to reception to ask and was given hand lotion and told that it works as hand soap?!?
2. Breakfast is not ready at 7am. Breakfast is supposed to serve from 7 - 10am. On first morning, breakfast spread was not complete because chef came to work late. (Photo shows what was available to guests). We had to leave to catch our day tour bus so we barely ate anything. On the next day, no breakfast was served because there was issues with gas.
3. Room cleaning was not complete. Room cleaning only made the beds and refreshed the towels. The dustbins were not emptied and the toilet papers were not replenished.
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Pris pr. nat fra:1.087 HKD
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