Hoteller med barer i Edinburgh

Amazing room and amazing service. Lovely hotel must stay. Fast service and friendly staff.

Location: Very conveniently located right across a couple of bus stops and also a few steps away from Ocean Terminal tram stop. The Oean Terminal has a few well known brand outlets which we did not visit but if you have nothing else to do, it could be a nice way to spend your time. Also the Royal Britannia Yacht is right there. Cleanliness and facilities: just as expected from IHG, very clean and also the facilities that we wanted: luggage storage, a simple bar/ restaurant and hot breakfast. Nothing extraordinary but absolutely essential. Note: scrambled eggs could be better. Service: OK, as expected. We had already sent a note saying we were going to arrive between 1 AM and 1:30 AM, and when we came to the reception around 1:15 AM, they promptly delivered the keys and on the inside of the card was written ”no show”. Which means the reception doing the night shift never saw our note and had already marked us as possible ”no show”. It did not hurt us, but I did not like the fact they never read our note, it shows the impersonal nature of their service. Therefore I deducted one star. Note: The cranberry tea is a nice selection. It helped my headache. Thanks.

Absolutely amazing. We arrived very late due to heavy snow- they checked us in and organised an extra bed literally within 2 minutes of arriving. The service is efficient and rapid. The gentleman who looked after our room in house keeping was awesome, he helped us settle in and the little touches to make the kids feel special was duly noted. The manager down on the reception desk was excellent. Everything is managed very well, there is no waiting and the service is outstanding. The view at breakfast is amazing! Mountains in the distance covered in snow. Our stay was better than expected. Parking ✅ Swimming pool and sauna ✅ Food ✅ Service ✅ The hotel location is convenient and the restaurant space is open plan and cosy yet very busy. The hotel does need some updated but everything works well. The location is literally next to the zoo and the overflow car park 🅿️ is next to the hotel. The staff here are outstanding. High praise. Thank you.

The customer service is super great, the room location is awesome with the nice view from outside. Very convenient to take bus and train just right outside the hotel!!! That’s is so so so convenient for me and my friend .

This is a rather disappointing stay. I hope we can get a proper compensation. 1. The bathroom does not have any basic toiletries, not even hand soap. We had to go down to reception to ask and was given hand lotion and told that it works as hand soap?!? 2. Breakfast is not ready at 7am. Breakfast is supposed to serve from 7 - 10am. On first morning, breakfast spread was not complete because chef came to work late. (Photo shows what was available to guests). We had to leave to catch our day tour bus so we barely ate anything. On the next day, no breakfast was served because there was issues with gas. 3. Room cleaning was not complete. Room cleaning only made the beds and refreshed the towels. The dustbins were not emptied and the toilet papers were not replenished.

Very happy to have found this place when availability was very low in the city. Room was clean, staff courteous, and amenities were more than adequate.