We celebrated 2 friends birthdays over a weekend trip. We had to pay extra to guarantee connecting rooms but it was worth it. The hotel is beautiful with several pools and a water park with a lazy river. The only downside was the bathroom floor and shower area could have been cleaner. But Clara Jane was at the check in desk, she was in training still but did an amazing job helping me. She sent a follow up card to our room and birthday treats for my friends. Great personal touches that mean a lot!! The restaurant choices for dinner were limited as one of them was closed for a few weeks.
The room was standard and was quite clean, the drawbacks was that since the hotel was right next to the highway, it can get quite noisy at night. The AC unit in our room was also quite noisy and made a weird noise. Many of the amenities in the room was not properly refilled. Had to go down to the reception to ask them to refill a few items.
Not great, average stay.
There’s also a $5 parking fee for each overnight stay, which was not mentioned when we booked through Trip.com
This hotel is a great choice for travellers looking for a clean, comfortable place to stay when exploring Phoenix and nearby areas. My room was spacious and very clean with a large bed, good shower, and big TV. Air con was powerful and the sheets and mattress were comfortable. Amenities were okay but I would have appreciated if the bottled water was free and not just for Hilton Honors members. There is also an outdoor swimming pool, and breakfast available for an additional cost. The hotel is situated about 30 mins from Phoenix Sky Harbor airport, 25 minutes from downtown, and 30 minutes from Old Town Scottsdale. Overall I had a pleasant two night stay at this hotel.
The staff was very nice and patient, great customer service. I stayed in the one king bedroom. The room was clean and the price was very decent. I would stay here again in the future.
I was a solo traveler. Would be absolutely great for a family. Almost made me wish I had children or a family to swim and do activities with. Rooms are huge and roomy with balcony for single traveler.
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