Hoteller med parkering i Philadelphia

We had a great stay at the Windsor Suites. Location wise, it’s a 5 minute walk to the City Hall and within walking distance to different establishments. There’s restaurants at the lobby as well. The room was VERY spacious— it had a walk-in closet room with an iron and an ironing board. It had a kitchen space with a refrigerator, microwave, coffee maker, and utensils! The room was clean and was very well maintained. The staff was very friendly and helpful too. Overall, we really enjoyed our stay here and will highly recommend this place to anyone staying in Philly.

The location is a little far away from Philly downtown and is located next to the freeway which will have noise during your sleep. Free breakfast is a plus but isn't anything fancy. Bed is comfortable and service was decent.

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

The sound insulation was bad, can heard the water pipe, the people in the hallway, and the outside cars. If you are a quite sleeper, don't choice here. Overall the value of the cost is okay. The parking charge is not that reasonable.

Had to wait for room with a safe then when you got room safe didn’t work. Elevator service horrible wait time 10 to 15 minutes with no hallway air conditioning. Bathroom had a town on rack was full lipstick imprint.

I had a great experience I came during Super Bowl Weekend. Nice weather nice service amazing sunrise and sunsets. Was able to get great food surrounding the hotel area and everyone at the hotel is so friendly and always give amazing customer service. I will return. I love the pool and gym.