Lisbon Serviced Apartments - Baixa Castelo

Everything went wrong except the location We booked a one bedroom apartment with a kitchen on trip.com, marketed to have 1 double bed and 2 single beds, as we got 3 people and we prefer to sleep on separate beds. False statement on web: 1. I dislike sofa bed, so I spent effort searching for a non-sofa bed. Turned out just 1 double bed and 1 sofa bed, so it's a lie. 2. Very unclear check-in info. You don't have the access code of the front door before arrival. You just stood helplessly in front of a metal gate, facing all the password locks until you find a doorbell to press to ask for help. 2. There is NO front desk. The only thing you got is a black phone on the ground floor (without dial pad) which linked you to a person for help. I don't know when the person will get off work. 3. Express check-in is just a self-service machine. The booking number from trip.com is NOT the number recognized by the machine. You'll have to ask the "person" over the black phone to help. Again, I don't know the working hours of that “person” on the phone. 4. There is NO free luggage storage. You got lockers which you need to use a 2-euro coin to lock. You can NOT get back the coin when you retrieve the luggage. Most importantly, you can't use it if you don't have a coin. (I spent almost 30 mins begging nearby shop owners to help me break my note into coins.) Cons 1. There is an elevator, but it broke down. Retrospectively, it broke down most of the time acc. to previous reviews. So, expect only stairs and it got 5 or 6 floors at most. 2. The pressure of the hot water in the shower is very low. Probably designed to have weak hot-water stream and strong cold-water stream. You'll struggle during shower. Otherwise, the cleanliness is ok and the location is good, but I already wanted to bite someone's head off upon arriving my apartment. And it ruined my mood and travel plan. It did fixed the elevator the next day, but consider it a frequent out-of-service and needs-repair cycle. Definitely a "No" for this apartment.

Good place to stay, amenities were a bit used but it’s definitely worth the price.

El apartamento está muy céntrico . Es muy cómodo. El único problema que se escucha mucho los vecinos

war ein sehr schönes appartment, da altbau etw hellhörig und ein gewisses geruch, sonst sehr gut, super lage natürlich, check in auch zu empfehlen

房間很好很大，廚房設施很全，位置絕對好。自助checkin拿鑰匙也不難，但最好攜程頁面要寫清楚，另外進入大門的密碼攜程也沒給，要自己聯繫管理方。車子停馬路對面車位，搬行李上樓時候吃了罰單，理由是這個車位衹限住户，60歐啊。

Muito bom

The outside door code stopped working. We called the phone number for these apartments but nobody answered. We were outside for 2 hours and eventually the second door outside opened. I called the button for inside help and asked the clerk for help since the code wasn’t working anymore: he was extremely rude and annoyed that I had pressed that button for help; reluctantly gave me a new number and spoke to me as if we were stupid. It was a very bad experience. I will NEVER book again with them, as I fear not being able to open the door snd find anybody to help me. They don’t answer the phone!

Bad impression. Not clean bed and pillow didn't smell clean. Dead bugs in the corner s. Sofa was extremely dirty the building not good exterior the o ly thing nice was the remodeled bathroom the size of the apartment is ok for a couple not a family of 4. Too small

the sofa bed was not clean... the bed linen and pillows did not smell clean... there were dead bugs in the corners. this place was not what I was expecting. My husband found this place in Amex travel website and the information was misleading.