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Placering4.9
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Service4.9
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Mrs MChan
Deluxe Suite -Snebjerg-udsigt
Overnattede i nov. 2024
Par
6 anmeldelse
3.7/5
Slået op den 14. nov. 2024
The hotel has a good view of the Jade Dragon Mountain and the Ancient Town. We were lucky to see the sun shining on the mountain peak (日照金山). Everything was also new and clean. The staffs were friendly and helpful. The only thing we do not enjoy was the breakfast and dinner were served cold. They prepared the food too early. The next time we chose not to pre-order but to order when we are there. The food was warmer and so much better.
Oversæt
Svar fra overnatningssted: 親愛的嵌雪樓家人,感謝您抽出寶貴的時間如此細緻地分享您的住店體驗,同時真誠地感謝您對酒店早餐及晚餐提出的寶貴建議,我們已反饋至相關部門,他們將做出相應的改進和提升。希望不久的將來,您能再次下榻嵌雪樓酒店,我們將為您提供全新的住店體驗。楠縵·嵌雪樓位於【木氏土司規劃古城的源起之地】,內藏山寺清幽,外鄰繁華鬧市,避世而不離市,配以貼心的【24小時管家服務】,以及【智能恆氧系統】、【加濕和空氣凈化一體機】、【梵尼詩唱片機】、【漢斯格雅淋浴花灑】等高品質設施設備,旨在打造一處有修養、重品質、得妙意的理想之地。我們誠摯地期盼與您的下一次美好相遇,祝一切安好!— — 楠縵 · 嵌雪樓
Gæstebruger
Moonglow Double Bed Suite
Overnattede i aug. 2024
Familie
33 anmeldelse
5.0/5
Enestående
Slået op den 25. aug. 2024
One of the best hotels in Lijiang, free shuttle from the airport available. Nice service and location.
Oversæt
Svar fra overnatningssted: 親愛的嵌雪樓家人,感謝您選擇嵌雪樓酒店並抽出寶貴的時間分享您的住店體驗! 同時真誠地感謝您給予酒店全方位的認可,我們將不忘初心,繼續保持品質輸出。楠縵·嵌雪樓位於【木氏土司規劃古城的源起之地】,內藏山寺清幽,外鄰繁華鬧市,避世而不離市,配以貼心的【24小時管家服務】,以及【智能恆氧系統】、【加濕和空氣凈化一體機】、【梵尼詩唱片機】、【漢斯格雅淋浴花灑】等高品質設施設備,旨在打造一處有修養、重品質、得妙意的理想之地。我們誠摯地期盼與您的下一次美好相遇,祝一切安好!— — 楠縵 · 嵌雪樓
Anonym bruger
Deluxe Suite -Snebjerg-udsigt
Overnattede i feb. 2024
Familie
2 anmeldelse
4.7/5
Vidunderligt
Slået op den 7. feb. 2024
Choose to stay here because its a new 5stars hotel in the area. It is a really mixed feeling about this hotel. Let me list down the pros/cons.
Pro:
- right above lijiang ancient town
- bed and duvet are super comfortable
- they have bidet and heated floor!! 👍🏻
- room interior is beautiful and well equipped. So many free goodies.
- the view from breakfast area is AMAZING. On good days You can see the mountain from there
- their butler service is SUPER amazing! THANK U LI JIAHAO (and friends!!) for you excellent service during our stay. He is so fast, reliable and attentive. You all are the highlight of my stay in this hotel👍🏻
Cons:
- its a physical challenge right from you get of your car. its above lijiang ancient town, so check in/out, go to ancient town or back to the hotel you have to climb/down stairsss. Travel with little kids or elderly? Avoid!!
- unstable hot water for shower. The average weather was 1c during our stay, to shower with lukewarm water is a nightmare.
- its a really small hotel more like guest house, and our room is near busy street that is very noisy! I can hear car honking even at midnight and as early at 6am😭.
- breakfast is average
- it was my birthday during my stay. The hotel did not give any attention at all, not even a birthday note, let alone a little cake. Our butler help my husband went buy cake late at night so I can have a little celebration 😅😅
- in my opinion it is more suitable to be called 4stars hotel. And price is too high I expect more benefits like any other 5stars hotels, yet other 5stars hotel price is 1/3 less (beside Amandayan obviously) compare to this hotel.
Conclusion: I enjoyed my stay. But will not return here for my next trip.
Oversæt
Svar fra overnatningssted: 親愛的嵌雪樓家人,感謝您抽出寶貴時間如此細緻地與我們分享您的入住體驗!楠縵·嵌雪樓坐落在古城之上,獅子山北端,因特殊地理位置原因,車輛無法直達酒店大堂門口,因提前未聯繫上您,故無法提前告知;您入住當晚,酒店設備臨時出現故障,工作人員已緊急搶修,但設備恢復並將熱水燒至正常温度,需要幾個小時的時間,導致水温不穩定,給您造成了不便,我們深表歉意,酒店已請專業工程師到店進行全面檢修,保障設備正常運行;前台在為您辦理入住時,未細心地注意到您護照上的出生訊息,因而未向您提供生日蛋糕等特殊禮遇,由於我們的疏忽影響了您的住店體驗,我們深表遺憾,同時已向前台團隊加強了培訓並提出了要求,避免再出現此類情況。再次誠摯地表示歉意,並誠摯地期盼與您的下一次相遇,獲享全新的入住體驗,祝您一切安好!— — 楠縵 · 嵌雪樓
Grossi
Snebjerg Udsigt Duplex Suite
Overnattede i maj 2024
Par
3 anmeldelse
5.0/5
Enestående
Slået op den 15. maj 2024
The hotel, an ancient school with temple, has been expertly renovated (it won a design award in Milan) and every room has delightful details, the terrace with bells has an incredible view of the most important square of the old city is very relaxing.Our room had a view of the beautiful mountain at sunrise. The most beautiful thing about our stay, however, was the attention towards us from all the staff, the delicious breakfast and dinner were personalized according to our tastes and we recived all possible support continously. We participated to tea ceremonies, one of which was officiated by a "tea master" and also afternoon tea with pastries. It should be noted that everything was included in the cost of the room, together with a course to learn how to cook the typical flower sweets of Lijiang, as well other amenities. Special thanks to the entire butlers team with whom we were able to communicate via WeChat before and during the stay to organize transfers and trips and in particular to Miss Becky Wei who personally accompanied us by foot to see the famous garden outside the city and speaking English she provided us with many useful explanations about the tea ceremony. A special thanks also to the misses who offered us tea several times in the ceremony room, they were both patient and welcoming !
Oversæt
Svar fra overnatningssted: 親愛的嵌雪樓家人,感謝您選擇嵌雪樓酒店並抽出寶貴的時間如此細緻地分享您的住店體驗! 很高興伴您於此度過了一段難忘的【嵌雪】時光,同時真誠地感謝您給予酒店工作人員的認可,我們將不忘初心,繼續保持高品質服務。楠縵·嵌雪樓位於【木氏土司規劃古城的源起之地】,內藏山寺清幽,外鄰繁華鬧市,避世而不離市,配以貼心的【24小時管家服務】,以及【智能恆氧系統】、【加濕和空氣凈化一體機】、【梵尼詩唱片機】、【漢斯格雅淋浴花灑】等高品質設施設備,旨在打造一處有修養、重品質、得妙意的理想之地。我們誠摯地期盼與您的下一次美好相遇,祝一切安好!— — 楠縵 · 嵌雪樓
Gæstebruger
Suite (2 senge)
Overnattede i dec. 2023
Familie
6 anmeldelse
5.0/5
Enestående
Slået op den 26. dec. 2023
We booked two rooms for family . Two different style of room ,each room got very nice condition and everything is new . Nice view at 2nd floor and big room at level one room. We Must Thank to all the staffs who provide us good services and The handsome boy LiHui take care of us very well and very nice guy. We looking forward see again soon
Oversæt
Svar fra overnatningssted: 親愛的嵌雪樓家人, 感謝您選擇嵌雪樓酒店並對管家李輝的服務給予認可!我們將轉達給他並分享給同事,以激勵他們向更多的客人提供細心、貼心、暖心的服務。楠縵.嵌雪樓坐落在獅子山北端,大水車之傍,與古城四方街相連,上可觀玉龍雪山,下可俯瞰大研古城,配以貼心的【24小時管家服務】,以及【梵尼詩唱片機】、【漢斯格雅花灑】、【智能恆氧系統】等高品質設施設備,旨在打造一處有修養、重品質、得妙意的理想之地。我們誠摯地期盼與您的下一次美好相遇,祝一切安好!— — 楠縵 · 嵌雪樓