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Placering4.7
Faciliteter4.6
Service4.6
Renlighed4.7
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Gæstebruger
Familieværelse
Overnattede i dec. 2024
Rejs med venner
1 anmeldelse
3.5/5
Slået op den 31. jan. 2025
The room was almost clean, but there were some hairs. Also, when we checked into the room there was a garbage bag, we guess it’s belong to previous tenants. The second day after the cleaning this bag still was in the room.
We had family type room, for 3 adults, but we had only two big towels and two small towels for hands, also other type of the towel was on the shower door. Bottled water and tea were only for two people too. The towels and water weren’t that big problem because one of us had her own towel and water we bought by ourselves.
By the way, we don’t understand clearly but we guess that toilet is leaking. On the evening of the second day we had water on the floor around the toilet, also bed smell. I don’t what it was.
Despite the disadvantages above, we had good impressions from the hotel.
Oversæt
Svar fra overnatningssted: 【杭州火車南站西廣場方向出站即是酒店大門】尊敬的賓客: 您好! 真的非常感謝您對小如的喜愛與信任,很抱歉給您的旅途帶來了一絲不滿意,我們會繼續努力為您提供更優質的服務,期待您的再次光臨,祝您新年快樂,闔家歡樂!
Gæstebruger
Værelse A(dobbeltseng)
Overnattede i jun. 2024
Par
3 anmeldelse
3.7/5
Slået op den 9. jul. 2024
It’s an ok hotel… the hotel could be a bit moist that we got mold in the shower and some places in the room.
Oversæt
Svar fra overnatningssted: Dear, we have received your suggestions, today we have completed all the adjustments, looking forward to your re-check-in, give you a completely different experience.
Svar fra overnatningssted: 【遊覽西湖好風光地鐵5號線轉1號線即可到】尊敬的賓客: 您好!感謝您的入住與點評!!對於您在酒店入住期間的經歷,我們深感內疚。您提到的問題我們非常重視,會完善我們工作人員這方面的培訓以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!祝您生活愉快!