Mandarin Oriental, Sanya

I had an absolute marvellous stay at the MO Sanya. Highlights of my stay: 1. Our very warm, helpful and friendly butler Elena who attended to all our needs and questions promptly and efficiently. She was always reachable via Wechat for all matters relating to our stay (e.g. NYE dinner reservations, local attractions recommendations etf.) which helped us relax and save time. Her English is also excellent, which greatly facilitated communication. 2. Very nice private beach with excellent water quality (picture attached), where I snorkelled daily. 3. Very delicious breakfast buffet and stellar in-room dining selection. 4. Beautiful landscaping of the resort…making my morning stroll to the breakfast buffet every morning very relaxing.

Stayed at the Mandarin Oriental in Sanya and truly enjoyed the experience. The hotel grounds are beautiful and meticulously maintained, creating a calm and relaxing atmosphere. The tea ceremony was a highlight elegant, authentic, and thoughtfully presented. The tennis court and gym are well equipped and in excellent condition. Breakfasts were delicious with a wide selection, though I would have appreciated a few more European options. Dinner by the sea was outstanding — great food paired with a wonderful setting and atmosphere. The staff were exceptionally polite and attentive, and the rooms were very clean. Suggestion for improvement: the rooms feel quite dated and would benefit from renovation and modernization.

This is a very unique and beautiful resort managed by Mandarin Oriental, we have traveled to many places before, as always the excellent services is the real high light of the staying, the personal assistant Maggie really helped us with every details of the stay, including offering a smooth switching rooms since we extended the stay during a busy season. Before night room touch up, fruits and small snacks are real very thoughtful, also food and room services is as always a Mandarin Oriental quality. There are also many activities organized by hotel, the hotel is operated like a private club only open to its guests for its beach access really offers a tranquil atmosphere. Will come back for sure and highly recommend this hotel if you are looking for a Hawaii like vocational experience.

Was a great stay! Service is superb… even not much English speakers translators help easily! Apil our butler was THE BEST and very helpful. As same as Nick from sunset bar, genuine care, pro active, and one of the most attentive staff i had seen… We had small issue at the chinese restaurant in the first hour after checking, was quite disappointed but in the end Samantha come over to apologize and understanding the situation. Also provide service recovery immediately! We looking forward to coming back..

Beach front room is misleading, it’s not allowed to swim near the beach area within the hotel Property . There is no beach towels either. I have to call and have it delivered as a special favor. We have to carry those beach towels, get A ride to another beach area to have a real beach front experience ! A lot of noise with people taking photos around the hotel “ heads up”, “shoulders down,” “ left foot up and raise your arms”…it was quite disturbing that we were trying to relax by the pool and had to face those walking around us posing for photos!

A very beautiful and elegant hotel, well-maintained and with very kind and helpful staff. Miss Shiyu, in particular, was fantastic. She welcomed us upon our arrival and was very accommodating to our requests, helping us greatly with the Chinese language barrier. The girl Ru at the tea shop was also very kind and professional, taking me on an imaginary journey while tasting some delicious tea. The breakfast was truly exceptional, with a huge variety and very high quality