Worst experience ever!
Staying at the hotel for 8 nights, front desk staff said going Eco will help save the planet and housekeeping come every other day. So decided to switch to Eco for a night starting the 3rd night, as the room make up is really not up to par, so we wanna see if going Eco works better, however, what I got is no room make up for three consecutive nights (3rd, 4th, 5th). If we know going Eco means no refill of bottled water, toilet paper and shampoo, we definitely wont choose it. Keep texting the hotel chat channel for supplies, at the end, have to buy shampoo, soap and water on my own.
Asking for an explanation, as staff promised there will be room make up on the 5th day but it’s not happened, no explanations were given, and no apologies either. So I cancelled going Eco, however, the room make up was done on the 6th night, then no more.
My family and I were upset about the hotel experience, which contributed a bad impression to us for our London visit, we will never visit this hotel again and definitely not picking this hotel group for any future travel.
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