Hoteller med barer i Jefferson County

I don’t think the hotel was anything special, they didn’t have water in the room which should be expected for the price I’m paying. However Miss Lafaye was amazing. I used to be a night manager 15 years ago for a Hilton Property. She immediately saw how tired I was from my flight and got me checked in and my card with lightning speed. I can tell she’s very well trained and professional, and that made the highlight of my stay.

This place was great...they moved us to a new room bigger room because ours wasn't ready at no extra cost and we were actually checking in early and didn't charge for that either...lovely staff clean rooms and awesome breakfast...at check in they even give complimentary warm chocolate chip cookies and the were amazing...nice touch💜

All good. The shade wouldn't shut in the room so we called the front desk. The young man who came to fix it was friendly, prompt and got it shut. Everything about our stay was excellent.

説是4點才能checkin。我們三點多到也可以。

Great customer service. Frequent traveler to this location. The cleanliness of room was below my standards. Hotel worked to resolve the problem quickly. I will go back again.

The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking.

It was a good checkin with no hiccups. My room was ready and clean The managers reception had a quality offering and the breakfast was also great. There was a lot of people but the service was organized. Overall great stay !

It's a great place to stay. But one thing, the shuttle location state in the app, please kindly correct it to 'Lower level' instead of 'Upper level'.