Umana Bali, Lxr Hotels & Resorts anmeldelser

Name: Umana Bali, Lxr Hotels & Resorts
Address: Banjar Kelod, Jl. Melasti, Ungasan, Badung Regency, Bali, Province of Bali, 80364, Indonesia, Banjar Kelod, Jl. Melasti, Ungasan, Overseas, Indonesien
Rating: 8.9

Umana Bali, Lxr Hotels & Resorts

Banjar Kelod, Jl. Melasti, Ungasan, Badung Regency, Bali, Province of Bali, 80364, IndonesiaVis hoteloplysninger

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Check-in

1 nat

Afrejse

Værelser og gæster

Gæsteanmeldelser

8.9/10

Meget god

94 anmeldelse

Bekræftede anmeldelser

Placering8.9

Faciliteter8.8

Service8.9

Renlighed9.0

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Alle anmeldelser(94)

Positive anmeldelser(88)

Anmeldelser med billeder/video(39)

Fantastisk ophold!(30)

Venligt personale(27)

Fantastiske værelser(17)

Fantastisk swimmingpool(11)

Stilfuldt miljø(10)

Rent og ryddeligt(8)

Fantastisk havudsigt(8)

Store værelser(8)

Negative anmeldelser(6)

Gæstebruger

To soveværelser Tropical Garden Pool Villa

Overnattede i nov. 2024

Familie

1 anmeldelse

6.0/10

Slået op den 28. dec. 2024

Overall, the hotel is quite good. I really liked the services and the environment. The view from my room was excellent! However, I did have a few concerns. The presence of monkeys around the hotel was a bit surprising. 😅😜 Additionally, some of the amenities were not very useful, particularly the comb—it felt more like a baby comb! 🤣😓 Since it’s the rainy season, I also experienced some water leakage in my room, even though the staff tried to fix it.

Oversæt

Svar fra overnatningssted: 尊敬的貴賓感謝您入住烏瑪納峇裏島LXR酒店感謝分享了您的體驗，很遺憾這裏的體驗沒達到您的要求，我們已經知曉。此致Tony Huang Assistant Director of Sales

shengnan

Et Soveværelse Panorama Ocean Pool Villa

Overnattede i feb. 2025

Par

1 anmeldelse

10.0/10

Enestående

Slået op den 1. apr. 2025

Illove the hotel and Bisma give fantastic servic and experience

Oversæt

Svar fra overnatningssted: 尊敬的賓客感謝您選擇入住峇裏島烏瑪納酒店作為您的度假之選，很高興得知您在酒店度過了一個難忘的假期。我們期待您的下次旅途再次相聚。此致,Shaoli Wu Assistant Director of Sales China

Gæstebruger

Et Soveværelses Tropisk Have Pool Villa

Overnattede i aug. 2024

Rejs med venner

1 anmeldelse

10.0/10

Enestående

Slået op den 16. sep. 2024

Very good.. it is clean and comfortable.. just the monkey running around is a bit scary

Oversæt

Svar fra overnatningssted: 尊敬的貴賓感謝您入住烏瑪納峇裏島LXR酒店。感謝對酒店的認可並且分享了您的體驗，期待您的下次光臨。此致 Tony Huang Assistant Director of Sales

Monetchkin

Et Soveværelses Tropisk Have Pool Villa

Overnattede i maj 2024

Par

13 anmeldelse

10.0/10

Enestående

Slået op den 30. jul. 2024

good area, good service, good view, good hotel! must book hotel.

Oversæt

Svar fra overnatningssted: 尊敬的客人感謝入住烏瑪納峇裏島LXR酒店，感謝對酒店的認可。期待下次旅途與您再次相聚此致Tony Huang Assistant director of sales China

Judd

Et Soveværelses Tropisk Have Pool Villa

Overnattede i nov. 2023

Familie

4 anmeldelse

10.0/10

Enestående

Slået op den 18. dec. 2023

Stunning villa with huge private pool and whirlpool very suitable for family with 2 kids. Modern renovated fittings and technology such as Sonos speakers. Great clean beach accessible by hotel car in just 2 mins. Well kept gardens. Outstanding kids club staff.

Oversæt

Svar fra overnatningssted: Dear Judd, Thank you for staying with us and for your positive feedback. We are pleased to read that you and your family had a memorable stay at Umana Bali. We are looking forward to welcoming you back. Regards, Serpil GuneyGeneral Manager

Atieh Tayseer Qarawi

Et-værelses delvis havudsigt pool villa

Overnattede i okt. 2022

Par

55 anmeldelse

10.0/10

Enestående

Slået op den 15. jan. 2023

Everything was so perfect 🤩

Oversæt

Svar fra overnatningssted: Dear Atieh Tayseer Qarawi, Warmest Greetings from Jumana Bali Ungasan Resort!Thank you for sharing your review on Trip.com We are happy that you spent your wonderful moment during your vacation, and I genuinely appreciate that you were impressed with the resort and the atmosphere as well as our service. It is our commitment to ensure our guest in our service standard and I am proud that my dedicated team has successfully delivered the experience beyond expectation. On behalf our team, certainly we wish the experience will bring you back to our resort for more another indulgence experiences. Sincerely yours,Jumana Bali Team

Tae🎓YoungJunnnnn

Overnattede i apr. 2023

Rejs med venner

3 anmeldelse

10.0/10

Enestående

Slået op den 4. maj 2023

A really nice place to stay, a joyful experience for me

Oversæt

Svar fra overnatningssted: Dear Tae, We are pleased to read that you enjoyed your stay with us. Thank you for your positive feedback and we are looking forward to welcoming you back for another colourful experience and bespoke service. Regards, Serpil GuneyGeneral Manager

FA1982

Et Soveværelses Tropisk Have Pool Villa

Overnattede i maj 2024

Familie

4 anmeldelse

5.5/10

Slået op den 4. aug. 2024

Not so bad

Oversæt

Svar fra overnatningssted: 尊敬的客人感謝入住峇裏島烏瑪納LXR酒店，非常遺憾入住未能達到您的期待。此致Tony Huang Assistant Director of Sales China

Anonym bruger

Et Soveværelses Tropisk Have Pool Villa

Overnattede i maj 2024

Par

1 anmeldelse

10.0/10

Enestående

Slået op den 19. jun. 2024

All good

Oversæt

Svar fra overnatningssted: 尊敬的貴賓感謝您選擇峇裏島烏瑪納LXR 酒店作為您的度假之選。感謝您對我們的認可，期待下次旅途再會。此致 Tony Huang Assistant Director of Sales-China

Gæstebruger

Et-værelses delvis havudsigt pool villa

Overnattede i apr. 2022

Par

1 anmeldelse

10.0/10

Enestående

Slået op den 14. maj 2022

Very Warm and Friendly welcome received from the Staff at the Resort. Very happy with the stay there and will be happy to booked the place again if I were to visit!

Oversæt

Svar fra overnatningssted: Dear Guest User, First and foremost, please kindly allow me to express my sincerest gratitude for choosing our resort to spend your valuable holiday, and I am very pleased to see that you had a great time in our resort. Our team strives to make each guest’s stay special and we only hope you will have the chance to return again in the future. It would be a joy to welcoming you back to Jumana Bali Ungasan Resort!Sincerely yours, Jesper Bach LarsenGeneral Manager

Sue

Et Soveværelse Panorama Ocean Pool Villa

Overnattede i apr. 2022

Familie

3 anmeldelse

10.0/10

Enestående

Slået op den 27. maj 2022

Wonderful stay at jumana thanks

Oversæt

Svar fra overnatningssted: Dear E294703, Greetings from Jumana Bali Ungasan Resort!First and foremost, please kindly allow me to express my sincerest gratitude to you for choosing our resort to spend your valuable holiday, and I am very pleased to see that you had a great time in our resort. Our team strives to make each guest’s stay special and we only hope you will have the chance to return again in the future. It would be a joy to welcome you back to Jumana Bali Ungasan Resort!Sincerely yours, Jesper Bach LarsenGeneral Manager

Fxlady

Et-værelses villa med havudsigt og pool

Overnattede i aug. 2024

Rejs med venner

12 anmeldelse

1.0/10

Slået op den 24. okt. 2024

非常糟糕的體驗，峇裏島之行最讓人生氣的一次入住。一、入住等待三個小時，前台接待態度非常惡劣當天下午4點半到達的酒店，辦理入住。我們收到的酒店確認單訂的是海景別墅，前台聲稱她們收到的是局部海景別墅。然後要求我們自己去和訂的旅行社進行溝通，接待人員VIVI態度非常差，十分不耐煩。此後的半小時內，酒店前台再未任何消息。前台態度十分敷衍，期間沒有任何人來辦理入住，每次詢問都讓我們繼續等待。我們自己聯繫了攜程，在攜程的幫助溝通後，酒店表示我們預訂的海景別墅沒有了，現在能入住的衹有局部海景別墅，並且不會退還任何差價，所有房型全部訂完。此時，他們在官網上和booking上仍顯示有空房可預訂。在我們被酒店前台以正在確認中，等待了一個小時未能辦理完check in後，我們要求升級到全海景別墅後，酒店表示該房型有房間還未打掃好，要再等兩個小時，7點半才能入住。我們在7點半重新來到大堂後，被告知仍舊未打掃完，還需等待5分鐘，到底什麼樣的房間兩個多小時打掃不完呢，很難不讓人覺得這是酒店的惡意。且在我們被浪費三個小時沒能休息後，酒店未做出任何補償措施，僅僅在我們要求下，給到3小時的延遲退房，剛開始還説需要在12點更換房間，12點至3點在另一個花園別墅裏休息，聞所未聞這樣的延遲退房。進入到房間裏已經7點50了，浪費了3個多小時的時間。二、地理位置偏僻，他們周邊沒有配套設施在5點半到7點半的等待入住期間，我們想去酒店的餐廳用餐，被告知當天是週一，餐廳不開。附近最近的商場，打車需半小時以上。衹能乘酒店的接駁車到沙灘附近吃了點東西。三、風景一般，環境一般，野猴很多酒店的配套設施很少，沒有什麼可以玩的地方。所謂的全海景別墅，仍有很多遮擋，也不是正對海面，是正對着旁邊的山。住過很多其他的海景別墅，風景都比這裏好很多，這裏十分普通。晚上睡覺時海浪聲音很響。早餐廳品種很少，進入餐廳時，有很多野猴在餐廳門口。四、服務態度一般辦理入住時，感受到了歧視。並且同行人的腳受傷了，走路困難且緩慢，在入住其他酒店時，前台都主動提供過輪椅的幫助，在這家酒店沒有提供過任何幫助。房間到各個地方都有距離，走路很不便。

Oversæt

Svar fra overnatningssted: 尊敬的貴賓感謝您分享的體驗很遺憾您的體驗未達預期，此事已分享給我們相關部門加以培訓，並避免類似的情況發生。此致尊敬的唐尼巴巴感謝您入住烏瑪納峇裏島LXR酒店感謝對酒店的認可並且分享了您的體驗，期待您的下次光臨。此致Tony Huang Assistant Director of Sales