Steigenberger Airport Hotel Frankfurt

😡The service at the hotel was disastrous. The hardware of the hotel was pretty good, but the staff’s unwillingness to help made my trip a really bad experience, I would certainly not recommend this hotel to basically anybody! 1) hygiene problem- there is an e-cigarette butt left under the table 2) shower - water kept on leaking out while taking a shower, apparently the water drainage is partially blocked, checked in at around 2215 ,kept calling the reception about the water problem and there is no answer. I had to run down to the reception and waited for like 20 minutes to get in touch with a staff, and the answer I got was there is no technician late night to fix the problem, they even have to look for towels for me! Amazing! 3) service - I tried to call to ask for a bowl for my child. First, I got a hold of the lady at the reception by phone, she told me to personally go to the restaurant or F&B outlet to ask for one, I asked if I can call room service for one, she said I will be charged if I ask room service for a PLAIN bowl. I think I will just take a trip to the restaurant to ask for a BOWL, the handsome looking gentleman (waiter) seems like he doesn’t know what is a BOWL and he told me it’s not available. I asked if there is not a single bowl in the hotel, he said YES! This is new to me! Then I went back to the front desk to the same lady, she said I need to go back to ask the gentleman, I told her what happened and she seemed a bit puzzled, but at least she tried to help and went into the restaurant and got me a PLAIN BOWL. Not even talking about me have to personally go down to get a bowl, the time taken for me just to simply get a bowl is out of my imagination. To sum up, the hotel itself is more than satisfactory, but the services are a mess, the unwillingness to help me on my problems made this stay a really bad experience for us! 😤😤😤😡😡😡😡😡😡

The staff at the front desk were friendly but utterly incompetent, giving wrong information about shuttle buses, getting easily confused about the simplest questions and frankly not really knowing how to deal with guests in a competent manner.

Not bad for a solo traveller. Location is excellent and airport pickup and drop off shuttle service is excellent

A good place to stay as it offers a good and comfortable stay and also it includes airport transfer

The hotel is great . I spent overnight to fly in the morning. The shuttle bus to the airport is very efficient. The room is in very clean and in good size . Really recommend it

Near to the airport and they have free shuttle bus to airport every 20 minutes