BP Chiangmai City Hotel

This is a bedbug ridden hotel who then refused to refund. Trip.com asked me for proof of the ants as well as the bedbugs issues for 2 bookings i made of this hotel. They then approved it saying they will take care of the refund, but then back pedalled after the bedbug ridden hotel said they don't want to refund because i stayed, because my friend was staying there in another room 222. I only stayed because it would seriously affect our ittinary travel plans if i moved to a different hotel. Trip.com lowered its standards and condoned bedbug-infested hotels at the expense of its customers. I am seriously disappointed because i have used trip.com for many years. It had many flaws such as selling lounge services of lounges that did not existed; selling insurances by companies which made it virtually impossible to make clains, but this beat all of the previous flaws. This puts trip.com at the same level of the worse kind of service providers in the hospitality business: those with bedbugs. Enough said.

Being honest, photos were bit different from reality, although in the end the experience was very good and friendly, you maybe need to be prepare to an aged place. After make the check in, we went out and back until night and super tired, so we didnt check clear the room until the next day; shower head was rusty, ceiling had stains (i guess from some inner leaking) and the room felt darker (our window view was to the interiors of the hotel, so there was no natural light), so i went to the front desk and asked kindly for a chance to change the room, the women on the front desk was very kind and help us, so the next room was a bit better (same a bid aged in the floors, but better room) i got chance to enjoy the pool!!! it was super clean and fresh!! i love it!! and is a peaceful place, i really enjoy also the lobby with the chairs, so after all the experience went better, location also is easier and the team is very kind and helpful ＜3

The hotel has a lot of charm. There is nice art. The worker at the desk was very polite. The amount of space was great. The furnishings were also quite nice. My only big problem with the hotel is the disgustingly dirty floors. I don't think they get scrubbed. To take a shower and walk barefoot on the tiles is to get dirty feet. The courtesy sandals were too small for me to wear. I think if they just scrubbed the tiles i would have given cleanliness a 5. The restaurant is only good for breakfast. The bathroom had no lights in the stall. Also there was no handsoap. There are better places for breakfast nearby. Across the street there is a good place for massage and numerous inexpensive restaurants are also nearby. It was a quiet room but the view was very poor.