Lissabon Hotels with Balkoner

部屋やホテル自体は非常に綺麗かつモダンで過ごしやすいです。しっかりシャンプー・コンディショナー・ボディーソープが用意してあったり、無料の水やお茶、コーヒーの用意があるなど、コスパも非常に良いです。 しかしサービス面で問題があります。夜中にエアコン周辺からの水漏れが起き、whatsappを通じて連絡しましたが返信まで1時間もかかりました。部屋の交換を申し出てくれましたが、もう深夜だったのでひとまず断りました。が、その後フォローアップの連絡や水漏れ箇所の確認などもなし。なんのサポートもヘルプもありませんでした。 新しいタオルはセルフサービスですが、水漏れを拭くのに使ったので次の日新しいものを取りに行ったら1つしかない、部屋の床には糞がこびりついているなど、部屋がとても綺麗で心地よかった分、サービスや問題が起きた時の対応が非常不快でした。 フロントがないので仕方のないことですが、その分問題が起きたときの対応はしっかりすべきだと思います。このホテルチェーンには二度と泊まりません。

Overall, location is good, quiet and easy to get into central area via tram/bus/uber. Kitchen facilities inside the studio are useful and cleaning service is provided to change towels. Areas of improvements needed: - No arrival instructions were provided, even when asked prior to arriving. This left us hanging outside the building as we had no access code to enter. - Dirty dishes were left inside the dishwasher when we arrived

I booked this hotel cause it a close location to many things around in Lisbon. While it is not a fancy hotel, it serves well for solo travellers and families. The room was very spacious and the AC worked well. The cleaning service came every day and left the room clean and fresh. Breakfast was included with our stay, and it was a usual hotel breakfast. You could pick from hot items such as scrambled eggs and meat products like beans and sausage or bacon. On one day they also had mushrooms. Then of course the bread variety and some pastry items such as croissant and muffins. Cheeses, yoghurt and fruits as well cereals were available. Eating breakfast at 10 AM usually filled us up for the day and we hardly ate lunch outside. The staff was friendly and when we requested an iron they provided that with no problem. The room had a small safe for valuables when we left for the day and plenty of storage space for the clothes and suit cases. The bathroom was very nice as well, lots of counter space and even a clothing line across the tub to hang some items to dry if you had to was a shirt or socks. The hotel is located across small soccer practice field so from our balcony we could watch people play some soccer games. Be advised the hotel is very close to the airport (about 10 min) so there was noise from planes but hardly noticeable. During our stay, 2 of the main elevators broke and were not usable but luckily we were on the second floor so taking the stairs was easy but they do have other elevators available. And for anyone not looking to leave the hotel for lunch or dinner, they provide plenty of dishes in their restaurant and bar area. But just a few steps around that area, you will find great places to eat such a Turkish restaurant with a 10 page menu I highly recommend to try.