De bedste lejligheder i Lissabon

部屋やホテル自体は非常に綺麗かつモダンで過ごしやすいです。しっかりシャンプー・コンディショナー・ボディーソープが用意してあったり、無料の水やお茶、コーヒーの用意があるなど、コスパも非常に良いです。 しかしサービス面で問題があります。夜中にエアコン周辺からの水漏れが起き、whatsappを通じて連絡しましたが返信まで1時間もかかりました。部屋の交換を申し出てくれましたが、もう深夜だったのでひとまず断りました。が、その後フォローアップの連絡や水漏れ箇所の確認などもなし。なんのサポートもヘルプもありませんでした。 新しいタオルはセルフサービスですが、水漏れを拭くのに使ったので次の日新しいものを取りに行ったら1つしかない、部屋の床には糞がこびりついているなど、部屋がとても綺麗で心地よかった分、サービスや問題が起きた時の対応が非常不快でした。 フロントがないので仕方のないことですが、その分問題が起きたときの対応はしっかりすべきだと思います。このホテルチェーンには二度と泊まりません。

I won’t recommend this apartment though it is only less than 10 mins walk from the Martim Moniz metro station and the city centre. The apartment is located at the back alley of some old buildings. There were a lot of homeless people and wanderers at both ends of the alleys. The most unacceptable thing was that the alley was stinky with the very bad smell of urine and garbage. Since the apartment is inside the alley that car cannot go inside, even we took Uber, we still need to walk 2-min from either end of the alley to the apartment. Unfortunately we were assigned with a room on the ground level of the 4-storey apartment. To be exact, the room was slightly below ground level, meaning that we could see the feet of the people walking on the street through the 2 windows of our room. It was also a bit noisy when people talked on the street, parked their bicycle right at the windows of our room. Obviously we couldn’t open our windows or curtains, meaning that it was like staying in a room without windows. We have asked for a change of room. Since we were staying there for 7 nights, we also didn’t mind to change for only a few nights in the middle of the stay, however we were not provided with any option to change our room even though we booked this apartment 4 MONTHS ago (not the last minute customers). Besides, the sound proofing of the apartment was bad. We could hear everyone talking outside. Since it’s the ground floor unit, there were more people passing by and going up to different floors and in and out the building, all sounds were quite annoying especially during the late night. Among the 7 nights, there were also 2 nights having some sorts of alarm in the mid nights for over 30 minutes. All these issues were very disturbing too. Adding to it, the bed and pillows of the apartment were too hard and not comfortable to us. We didn’t have any good sleep unfortunately. Nevertheless the interior of the apartment was fine, spacious and clean. Decoration was modern, daily house-keeping was also fine. There were aircon, washer and dryer, a basic coffee filter machines but not Nespresso coffee machine.