Köln Hotels with Balkoner

"The size of room and cleanliness is good and expected for a 5 star Marriot hotel. But very poor service staff and i can see very limited staff. The first receptionist i talk to was not so courteous or warm as we came early and decided to drop of our bags and go out till check in. The way she was communicating with us was with not so warm or good attitude. So we didn't say anything as she asked us to come 3pm though we arrived 9 am despite i am a Bonvoy elite member. After we checkin 3.30 pm we have to wait in lobby for 15 minutes to get back our bags and the next receptionist was no so warm also. I am not sure its my asian looks!! After checkin i asked for slippers and dental kits as both were not there and never they gave it despite saying they will send it..and again i went reception when we go out and come back and then receptionist said he will get it and i can carry it...never ever in my life of staying in a star rated hotel i was asked to carry slippers to my room instead of sending it to the room. So dissapoonted with Marriot Cologne. May be we expect more as we are pampered by the same hotel group in Gulf and Asia!!!"

"It's about a 12 minute walk to the Cologne cathedral. The hotel is on the upscale side, has great amenities. A Nespresso machine w pods in the room and a few included minibar items. There are also qtips etc. The soap and shampoo smell very nice. The room is very spacious. I would just get rid of the office chairs without wheels. They also have a very uncomfortable design where the seat is tilted forward, do you slide forward when you sit in it. Also, the sheets are threadbare - I literally saw a hole in the sheets - doesn't really suit a hotel their caliber. Breakfast is excellent. Nice teas and coffee. Plenty of sweet and savory options, smoked salmon etc. I'd stay again."

"The room is spacious, nicely decorated and arranged. If there is any change to come, I will choose this hotel again 👍"

"CityClass Hotel am Dom in Cologne is an excellent choice for a stay in the city. The location is perfect, just steps from the Cologne Cathedral and close to the main train station. The rooms are clean, comfortable, and well-soundproofed, ensuring a restful night. The breakfast is outstanding, offering a wide variety of fresh options, including breads, pastries, fruits, and hot dishes. The staff are friendly, helpful, and professional, making the whole experience even better. Highly recommended for a pleasant stay in Cologne!"