No.17 Baijiao South Road, Doumen District, Zhuhai, Guangdong, ChinaVis hoteloplysninger
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Gæsteanmeldelser
9.6/10
Excellent
3394 anmeldelse
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Bekræftede anmeldelser
Placering9.6
Faciliteter9.5
Service9.6
Renlighed9.7
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Gæstebruger
Cozy Double Room
Overnattede i mar. 2025
Solorejsende
3 anmeldelse
10.0/10
Enestående
Slået op den 19. apr. 2025
Nice Service and clear environment
Highly recommend and will back next time
Oversæt
Svar fra overnatningssted: 親愛的朋友,最美的邂逅莫過於此,就像經過了漫長的歲月等待,剛好在陽光正好微風漸起之時相遇。感謝您的支持與鼓勵,衹要能給您帶來舒適的環境與入住體驗,歡小朋就滿足啦,在您的支持下歡小朋們將持續努力,讓更多的客人滿意。歡迎您下次回來哦!---等您的歡小朋
Rayson Lee Kwok Cheung
Cozy River-view Double Room
Overnattede i mar. 2025
Rejs med venner
3 anmeldelse
7.5/10
Slået op den 2. maj 2025
why no swimming pool ...our children so sad about this.good breakfast.
Oversæt
Svar fra overnatningssted: Dear guest,We sincerely thank you for taking the time to share your stay experience with us and for your kind acknowledgment of our breakfast. We feel truly honored. Regarding the disappointment your children felt due to the absence of a swimming pool at our hotel, we are deeply saddened by this situation. Currently, our hotel does not have a swimming pool, and we have not indicated the existence of one on any online platforms. If you had any doubts or questions during the booking process, you could have simply called our hotel for clarification. Once again, we apologize sincerely for the inconvenience caused to you and your children.Wishing you a wonderful and joyful life ahead!
Gæstebruger
Kingsize seng Hampton familieværelse
Overnattede i feb. 2025
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 9. mar. 2025
Nice place, very good ^_^
Oversæt
Svar fra overnatningssted: 親愛的朋友,感謝您在百忙之中抽出寶貴的時間為酒店進行點評!歡小朋感到非常榮幸,茫茫人海中您選擇了珠海斗門希爾頓歡朋酒店作為您停留的驛站。在這裏,來者皆是我們的尊貴客人,每一次相逢都是一份緣份。願美好的生活與您環環相扣,期待未來與您再次相會,為您創造更多愉快的回憶!----愛您的歡小朋
Gæstebruger
Cozy Double Room
Overnattede i mar. 2025
Forretningsrejsende
5 anmeldelse
8.0/10
Meget god
Slået op den 19. apr. 2025
The hotel offers a good breakfast spread with a decent variety to choose from. However, try to go early—if you arrive around 9:30am-10.00am, expect a crowd and a bit of chaos as everyone rushes for the last call.
Oversæt
Svar fra overnatningssted: 親愛的朋友,感謝您選擇珠海斗門希爾頓歡朋酒店,在外旅行,舒心最重要,我們始終努力滿足每一位客人的願望,因為這也是我們的追求,希望每一位客人來到珠海斗門希爾頓歡朋酒店都能帶着笑容離開,祝您生活愉快。---歡小朋
May Kwan
Cozy River-view Double Room
Overnattede i mar. 2025
Rejs med venner
4 anmeldelse
8.0/10
Meget god
Slået op den 25. apr. 2025
I’m quite satisfied with the room conditions and the view overlooking the river was pleasant.
Oversæt
Svar fra overnatningssted: 親愛的朋友,感謝您選擇珠海斗門希爾頓歡朋酒店,在外旅行,舒心最重要,我們始終努力滿足每一位客人的願望,因為這也是我們的追求。期待您能分享更多的建議,希望每一位客人來到珠海斗門希爾頓歡朋酒店都能帶着笑容離開,祝您生活愉快。---歡小朋
Gæstebruger
Cozy River-view Double Room
Overnattede i dec. 2024
Forretningsrejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 14. jan. 2025
Great service, facilities, breakfast
Oversæt
Svar fra overnatningssted: 親愛的朋友,看到您的好評,歡小朋的心情就像中了大獎一樣激動!感謝您對我們服務的認可,我們致力於為每位客人提供如家般的貼心服務,讓您每一次入住都成為超值體驗。您的鼓勵是我們前進的動力,期待不久的將來再次為您服務。---開心的歡小朋
MKO.
Cozy Double Room
Overnattede i dec. 2024
Familie
6 anmeldelse
6.5/10
Slået op den 4. feb. 2025
Overall rating is low, based on hotel chain group standard. Upon check-in, the front desk mentioned that there is no air-conditioned room available, due to peak season with high demanding. If guests feeling hot in guest room, hotel can provide fan. This is not to be expected and accepted since I am going to stay in a hotel under Hilton Group.
By the way, there is a large stain on tile floor in the guest room, the hair dryer is burned with smoke.
The room charge is hitting to HKD1,000/night and I think there is other better option for me next time.
Oversæt
Svar fra overnatningssted: Dear friend,We deeply regret the unpleasant experience you had at our hotel. Your feedback is of utmost importance to us, as it directly points out the shortcomings in our service and facility maintenance. Regarding the issue of the unavailable air-conditioned rooms, please note that our hotel uses a centralized air-conditioning system controlled by the floor for cool or warm air. On the day of your arrival, the hotel was fully booked, and due to a drop in temperature that day, many guests required warm air. Therefore, the air-conditioning was set to heating mode. We fully understand that during peak season, such arrangements fell far short of the comfort standards expected by Hilton Group and by you. Please believe that this is not our usual service standard. The high demand during peak seasons indeed poses challenges for us, but it should never compromise the guest experience. We have already started to optimize our service processes and ensure that we can provide every guest with a standard-compliant accommodation environment, even during peak periods. Meanwhile, we hope you can forgive us for the inconvenience caused this time.Regarding the poor hygiene conditions and damaged facilities in the guest room, this was a serious oversight on our part. We have immediately conducted a thorough cleaning and repair of the affected room, and taken serious disciplinary action against the responsible personnel. We promise to continuously strengthen the processes for guest room cleaning and facility inspections, ensuring that every room is in the best condition to welcome every guest.We also feel deeply responsible for your feeling that the room rate did not match the experience. We have always insisted that price should be commensurate with value, and clearly, we did not meet your expectations this time. We cherish the trust and support of every guest, and therefore, we are willing to offer you special discounts on future bookings, as a practical expression of our sincerity and determination to improve.Finally, we sincerely invite you to give us another chance, so that we can have the opportunity to prove our changes and progress through actual actions. Of course, if you decide to choose another hotel, we fully understand and respect your decision. Please believe that your feedback is the driving force for our continuous improvement, and we will definitely learn from it and continuously enhance our service quality. Once again, we apologize for the inconvenience caused and look forward to welcoming you with a better appearance in the future.
Gæstebruger
Delightful Superior Double Bed Room
Overnattede i dec. 2024
Familie
6 anmeldelse
9.5/10
Vidunderligt
Slået op den 4. feb. 2025
The service is excellent. Friendly and follow through. The bed is huge good for family with kids. Little far from town but next to the riverside excellent for fireworks.
Oversæt
Svar fra overnatningssted: Dear friend,Thank you so much for your wonderful review! We're thrilled to hear that you found our service excellent, friendly, and thorough. It's great to know that our huge beds are appreciated by families with kids. Although we understand that being a little far from town might be inconvenient for some, we're glad that our riverside location was perfect for enjoying fireworks. We hope to welcome you back soon and provide you with an even better experience. Thank you again!
Ng Karen
Superior Room (2 Beds)
Overnattede i mar. 2025
Rejs med venner
3 anmeldelse
10.0/10
Enestående
Slået op den 21. apr. 2025
Very good hotel. JANE is very nice, provide us excellent service.
Oversæt
Svar fra overnatningssted: 親愛的朋友,我們非常榮幸地收到了您對我們酒店的好評。您的滿意和認可是我們團隊最大的動力和驕傲。我們始終致力於為每一個賓客提供温馨、舒適且專業的服務體驗。您的每一句讚譽都是對我們工作的巨大鼓舞和肯定,也是激勵我們不斷進步和提高服務質量的重要力量。期待您的下次光臨,並祝願您生活愉快,萬事如意。----歡小朋
Gæstebruger
Superior Room (2 Beds)
Overnattede i nov. 2024
Familie
4 anmeldelse
10.0/10
Enestående
Slået op den 28. dec. 2024
Excellent service, modern and clean! I came from America with my two elderly parents who could not walk well, the hotel staff helped us with sightseeing plans.  When we had difficulties with using the apps to  book cars, , they helped us to book it so that we can enjoy scenic places without too much walking. They went above and beyond to make sure we had a great experience in Zhuhai.  I highly recommend this hotel.
Oversæt
Svar fra overnatningssted: Dear friends, thank you for your affirmation of us, as the saying goes, attitude determines everything, details determine success or failure, we must do every step carefully, thank you for your trust and support of the hotel, your satisfaction is our goal, welcome to come again next time, thank you very much for your support, I wish you a happy life.
Mon chiikawa
Delightful Superior Double Bed Room
Overnattede i maj 2024
Familie
14 anmeldelse
10.0/10
Enestående
Slået op den 25. aug. 2024
Hotel staff gave my kid a small gift when we checked in, it was very nice. Free breakfast was included, choice of food was quite limited. Overall this hotel was still the best choice near Doumen area.
Oversæt
Svar fra overnatningssted: My dear friends, there is nothing more beautiful than this encounter, like meeting after a long time of waiting just when the sun is shining just as the breeze is rising. Thank you for your support and encouragement, as long as we can bring you a comfortable environment and stay experience, we are satisfied, with your support we will continue to work hard to make more guests satisfied. Welcome back next time!
TanAlfred
Superior Room (2 Beds)
Overnattede i mar. 2025
Solorejsende
6 anmeldelse
7.5/10
Slået op den 6. apr. 2025
Room is spacious and comfortable. Breakfast is good but average.
Oversæt
Svar fra overnatningssted: 親愛的朋友,歡迎下榻珠海斗門希爾頓歡朋酒店,如果您對我們酒店有什麼意見或者建議可以告知歡小朋哦,讓歡小朋知道您的心聲,瞭解您的需求,這樣歡小朋才能進一步的改進和提高哦,祝您生活愉快---上進的歡小朋
Gæstebruger
Cozy Double Room
Overnattede i apr. 2024
Par
1 anmeldelse
7.5/10
Slået op den 15. maj 2024
This is the third time we stayed in Hampton by Hilton Zhuhai Doumen. We enjoyed the hotel very much. Facilities are sufficient and breakfast are good. We’ll book the hotel again when we travel there.
Oversæt
Svar fra overnatningssted: 親愛的朋友,非常感謝您對酒店的肯定!同時我們也非常愧疚,未能得到您的5分好評,一定是我們哪裡做的不夠好,歡小朋也是深深的自責,希望能有更多機會為您帶來更加美好的入住體驗。歡小朋一定會繼續努力噠!!!——努力進步的歡小朋
Macielchina
Superior Room (2 Beds)
Overnattede i sep. 2024
Forretningsrejsende
19 anmeldelse
10.0/10
Enestående
Slået op den 2. jan. 2025
Greta place with great service , just need to improve the front desk , over all a great hotel to stay
Oversæt
Svar fra overnatningssted: Dear friends, thank you for choosing Hilton Huanpeng Zhuhai Doumen, travel, comfort is the most important, we always strive to meet the wishes of every guest, because this is our pursuit. We look forward to your sharing more suggestions and hope that every guest who comes to Hilton Huanpeng Zhuhai Doumen can leave with a smile, I wish you a happy life.
Samuel Moh
Cozy River-view Double Room
Overnattede i dec. 2024
Forretningsrejsende
3 anmeldelse
8.5/10
Meget god
Slået op den 20. jan. 2025
The room size is a bit too small.
The robot app is not working in English.
Oversæt
Svar fra overnatningssted: Dear friends, thank you very much for choosing our hotel and taking the time to provide us with feedback. We value your comments and suggestions very much, because they are an important driving force for us to continuously improve and enhance the quality of our services.