The Mirage Resort & SPA

這是我們第二次來這個度假村了。停車很方很，安保嚴格，環境很安全，安靜，讓人很放鬆。自助餐很豐盛，員工很友好非常熱情，總是能在需要的時候，及時提供幫助。員工英文都挺流利，溝通無障礙！性價比非常高的度假村。下次一定在夏季來一次，因為泳池看着實在是很漂亮！

Très belles piscines, plage un peu moins, eau pratiquement noir mais très calme avec peu de touristes Belle hôtel avec une décoration de goût mais à rénover et rafraîchir... Propreté à revoir, pas de changement de draps tout les jours dans les chambre, sol sale... Buffet répétitif tous les jours et manque de fruits frais et de glaces Pas d’ascenseur donc très embêtant nous étions au premier étage avec un bébé Dans l’ensemble séjour correct mais qui ne vaut pas un 5 étoile européen.

A little bit of paradise! We have four children 15, 12, 9 and 6. Didn’t leave anyone in the kids club because that isn’t our bag. We went for less than a week during term time so it was quiet and dreamy. Lots of languages being spoken. We didn’t get hassled for Pirate boats etc just said no thanks and were left alone to have fun. Anyone could join in the entertainment laid on if they wanted, I don’t know what the other reviewers are talking about, anyone could join in anything. Everyone is included if it’s your thing. We don’t really go in for the Butlins style stuff so just enjoyed hanging out together somewhere beautiful. Food was mind blowing, something for the teenage vegetarians, the cake for breakfast boy, the adventurous ‘I don’t even know what I’m eating’ dad and I loved the fresh salads and fish. The desserts too were quite something. The whole of England arrived on our last weekend, first weekend of half term, and changed the vibe a little so I’d definitely suggest going outside of school holidays. The beach was kept clean and we loved people and camel watching. I definitely suggest a taxi to the old town Hammamet rather than Yasmine Hammamet which is the new town. The fort in the old town was picture perfect and we heard the call to prayer from the mosque in the centre which was magical for our children who don’t ever get to experience anything like that on the south coast in the U.K. The staff at the hotel were very smiley and happy to be there, and the maids left us beautiful flower displays in our room and arranged the kids pyjamas and teddies which everyone found cute. Endless fun in the three pools, games of tennis and ping pong, basketball and table football. Don’t forget to go up to the third floor and watch the sunset from the bridge, it goes down into the mountains, I don’t think anyone realises you can go up there, it’s beautiful!

Arrived in Tunisia via Easy jet with a rep and list and said head to Bus 12 .. we arrived at hotel unsure where to go and found reception. Welcome was being sent to the bar with a hot peppermint Tea and to fill cards in. And told check in wasn’t open! First impression was wow this is lovely !! We were told to leave bags and come back at 2pm bear in mind arrived in Jeans and no where to get changed to enjoy the first day!! We were given a room literally on the other side to a Bungalow.. 543 where when you first go in was a drain smell! But the room was set up lovely with flowers and rolled up towels. Literally 10 mins later the maid and a senior person came and knocked asking if room ok .. which I thought was strange. The shower was the main issue Monday night the rainwaterfall shower didn’t work at all .. and the smaller shower head had to be held as water went back against the wall.. not great for my almost 7ft Husband.. we tried to call reception however the 2 phones in the room didn’t work!! Asked reception 4 times before Maintences actually came on Tuesday Night at 7pm to be told we come back as they needed a part .. 9:00pm I went back to reception to ask again for the 5th to be then told they couldn’t fix it . I was told nothing they could do. I asked to be moved and was told tomorrow maybe as no other rooms. I stood and said no I will be moved tonight and get me a manager. It wasn’t until I said we are on our honeymoon things changed and with in a flash the manager appeared. And said yes we move you to another room, We were given a suite on the top floor with a working shower, nice room but certainly not worth paying for the upgrade.. the balcony door wood was almost out and no handle on the fridge cabinet.. just a screw we had a kettle however this was taken out 1 day in to it .. The food was okay nothing amazing or to right home about as someone with allergies cross contamination was spot on and people used the the same spoon for meat and chips .. The Tunisia meal in the bookable restaurant I wouldn’t bother . The pros for this hotel were the staff Hanna was AMAZING she is really a little Star ⭐️ she was the only member of the team who actually greet the English and would try and get you joined in activities. Some of the team were a little better towards the end of the Stay but Hanna was a Super star. I would also say Casper as its first week with the team was great to get to know his English was good and tbh he and Hanna should be allowed to explain things in English not just the Cheif !! The bar staff were fabulous !! They remembered your drink order and even when you tried to change. It up they got that too .. the guy running round with tray full of drinks was amazing !! Sessi was also equally great in the restaurant and made a special effort one our last evening !! Flowers used are from gardens and have ants !! The hotel has lot of French and they do have these little parties tht he English are not welcome too Whe

Really big hotel, the pools was amzing and all the staff that serve food and drink are brilliant. we stayed in one of the chalet towards the beach and the smell in the room was terrible. shower didnt work and had to hold it over my head and water went everywhere. bed was really big and nice but no where to hang your clothes so left them in the sultcase. we went with another famliy and they stayed in the main building and there room was really nice. The food is not bad but its the samething nearly every night, after a few days you get sick of it. i like chicken but by the end of the holiday id had enough lol our waiter sassy was really nice and would do anything for us and kept my wine topped up! At the night there is nothing really to do just one show at around 9.30 which is all geared to the fench, we couldnt understand a word most nights. even if you wanted to go out the hotel and walk around there is nothing to see and you dont feel safe. adel serverd us drinks most nights and was really nice guy and had a good laugh with us. probably the best waiter iv ever had when going away There is a shop in the hotel which sells everything but Alcohol which i never understood, the beer at the bars are ok but anything else is not good. vodka doesnt taste like vodka so ended up buying from the bar which you have to pay and you can get real JD and coke. beach is ok only problem is the same guy trying to sell you the same blanket over and over again lol Its definitely not a 5 star hotel, between 2/3 id say but the pool area is a 5 and its not a uk hotel to go to id say unless you speak french

Honestly I never ever write review and I’m writing this whilst still on my holiday and unfortunately still at this hotel but I’m shocked and have never experienced a holiday like this but don’t bother, one can do much better. A so called 5 star hotel…. More like 3. Where to begin ….. the bedroom doesn’t have a drain, there’s a hole on the floor which stinks of sewer, crack down the bedroom wall, the bedside lamp is literally hanging on by a wire, the lights flicker in both the bedroom and toilet. The room is literally in the middle of nowhere around the back with little to no lighting to guide you there so good luck finding your room at night. Worst of all some of the staff are bloody rude, blunt, patronising and frankly disrespectful, never have I been spoken to with the attitude I’ve had here, it’s disgusting and won’t be coming back, won’t be recommending to anyone, I could honestly continue for hours ranting about this place and I hate becoming the person that has left a poor review but frankly wish I had read the reviews before booking.

First time here lovey weather would 100% come back. The animation team were amazing especially Hana she was so kind and helpful to everyone.there was lots of games and activities to take part in all day long and then shows and Muño discos at night.

It was one of the best hotels I visited in Hammamet. The staff is professional and welcoming. Clean and spacious rooms. Food is tasty. The animation team is friendly and creative. The rooms are close to the beach and quiet. My family and I will definitely come back.

We had an amazing time at Mirage Hotel! From the moment we arrived, the staff were incredibly welcoming and attentive, making sure we were looked after every step of the way. The food was fantastic—every meal was fresh and delicious. The pool is great for all ages, and our kids (ages 12 and 7) had a blast. The Kids Club was a huge highlight, and we can’t thank Hana enough for taking such good care of them! The spa was another standout feature. Both the massage and pedicure services were top-notch—definitely a must-try for anyone looking to relax. The bar staff were friendly and always attentive, making our time by the pool or at the lounge feel extra special. We would definitely come back and highly recommend Mirage Hotel for families or anyone looking for a great getaway!