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Bekræftede anmeldelser
Placering8.8
Faciliteter8.7
Service9.1
Renlighed8.8
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Sheba Kay
Fremhævet værelse (Dobbeltseng) (Badekar)
Overnattede i nov. 2023
Solorejsende
15 anmeldelse
10.0/10
Enestående
Slået op den 6. feb. 2024
The location of this hotel is super convenient! It has many stores and restaurants around and is quite close to the beach. Despite being around so much people and cars it was surprisingly a relaxing experience. The room was super clean and beautiful, I specifically chose it for the bathtub and it was incredible. The view from their balcony restaurant is also great and the food is good too! I’d definitely recommend staying here!
Oversæt
Svar fra overnatningssted: Thank you very much for your good comments on our hotel. Thank you for your love and recognition. We will continue to live up to your good comments. Thank you again for your affirmation of the hotel. Look forward to your coming again. Have a nice trip!
Gæstebruger
Fremhævet værelse (Dobbeltseng) (Badekar)
Overnattede i feb. 2024
Solorejsende
19 anmeldelse
3.5/10
Slået op den 29. mar. 2024
One of the worst experience I have had. Not only was the service bad, the attitude towards customers was even worse. It was hard to find the place on the baidu map and once called / asked the reception to pick me up at a nearby location, it did not only took more than 45 min, the reluctancy and bad attitude towards it was remarkable. Upon arrival there was no greeting and nothing was said during the whole walk towards the stay. Once confronted and asked for the management, it turns out there was non attending and they were heavily understaffed. (1 person for the whole home stay. There was liquid/water on the floor, that was not there the day before and it drained all my stuff. The room looks similar to the pictures but is heavily under-maintained. For the prices they are asking I rather stay in a hotel because there is not much uniqueness here as I was hoping. Disappointing to have such experience.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,非常感謝您對我們的點評及提出的寶貴建議!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們也會立刻做出整改提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Svar fra overnatningssted: 尊敬的賓客您好,在您反饋您的房間出現蒼蠅之後,我們深感抱歉,第一時間為您協調升級更換房間,您對此表示認可。在您入住更換後的房間直至退房,您並沒有反饋過新房間出現蟲子的事宜。在您退房之後,您致電攜程客服説房間裏有蒼蠅之外的蟲子,包括蜈蚣、蟑螂等。我們對此十分詫異,我們很難想象在第一間房出現蒼蠅,您能向前台作出反饋的情況下;如果升級後的房間真的出現了蜈蚣、蟑螂等更為噁心的蟲子時,您並未向我們反饋,沒要求換房,也沒讓我們進行處理,更沒有要求退房,反而是退房之後向攜程客服訴説此事。我們雖然不知道攜程客服和您溝通了哪些內容,但攜程客服問過我們是否對此能有賠償。我們很無奈,因為您退房之後我們並未在房間發現蟲子,因此也無法認定蟲子當時是否真實存在。我們再次呼籲各位朋友,在入住期間如果有任何影響入住體驗的問題,請務必第一時間聯繫管家尋求協助,以便我們確認問題、解決問題。
Gæstebruger
Puzhen Mountain-View Tub Projection Double Bed Room
Svar fra overnatningssted: 尊敬的賓客您好,很遺憾瞭解到您對您的本次入住體驗未達預期。如您所言,巖海巖石位於廈門曾厝垵核心位置,交通便利。由於民宿緊鄰海灘,因此會受到濕氣影響,我們前段時間剛進行了相關維護保養和翻新工作,理論上不應該出現黴味問題,且您在3晚入住期間並未反饋過有關情況,因此我們感到十分困惑。我們也再此呼籲廣大賓客,如果在入住期間遇到任何問題,請第一時間與當班管家聯繫,以使問題能夠及時解決~
Gæstebruger
Lanlu Deluxe Terrace Double Bed Room With Ancient Tree, Large Terrace, Tub, And Projector