Shongwe Lookout

服務挺好的，有小院子，合適旅遊方式，服務員比較友好

Amazing place, amazing staff and great food. Located close to Vic falls. Well maintained facility. Neat and extremely clean and the staff are super supportive. Loved this place. Given a chance i will surely return to this amazing lodge. Hats off to the management.

As soon as we arrived, we were welcomed by the lovely staff from the lodge. Everyone has been so helpful from the beginning until the end. We wanted to stay longer than 2 nights at the end. Shalom, from the reception has been bent over backward to make sure our stay in Victoria falls being special. Thank you and all the Shongwe lookout staff.

We had a lovely 2 night stay here. The rooms were big and clean and there was a lovely pool to relax in after you had your tours. Staff were very friendly and extremely helpful. They booked all our trips that we needed and organised taxi for us. The lookout tower is great to see the sunset

It looks good in the picture, but it's just a picture. Hotel is new, but there is no privacy. The two people can see each other when one is lying on the bead and the other is taking a shower or brushing their teeth. And there is no opportunity to close the door, because there are no doors in the shower. Just 1 in the toilet. The staff was only interested in selling us tours. When we face a problem in the tour they sell us, they do nothing to help.

We stayed here for the final 2 nights of a 16 day safari, and it was the perfect way to end our trip. After days of sleeping in a tent, we were treated to plush beds, a hot rain shower with great water pressure, delicious (and adorable) food and drinks, and out of this world customer service. There was also a giant bath tub in the room, although we didn’t end up using it. A huge thank you up top to Thandeka, who works at the front desk. Say hi to her from Will and Laura if you visit. I hadn’t known that I would be proposing to my [now] fiancée until we were sitting at the hotel restaurant on our first evening there. The ambiance from the entry way to the room itself was incredibly relaxing, which is exactly what we needed. After I made the decision, one of the restaurant staff covertly gave me Thandeka’s personal (!) cell phone number to make the arrangements. After I texted her what I was hoping to do, Thandeka absolutely ran with it, creating a moment I never could have (and managed to keep it a secret from my significant other, which was incredibly difficult). The details are below, but basically I cannot recommend this place enough, primarily due to the legendary hotel staff. TLDR; Thandeka arranged for us to have a sunset cruise with Zambezi Vista, which came with a four course meal, an open bar, and more incredible customer service. On board, the captain (his name is Evidence) acted as the ultimate wingman, separating my fiancée and me long enough to give me flowers (also arranged by Thandeka), set up a cake, and get the champagne ready. He also filmed our moment. Once we got back to the hotel, Thandeka had arranged for another bottle of champagne in our room, more flowers, and a hand written note of congratulations.