Atlantis Resort Jomtien Beach

The booking at Atlantis was a sham and a huge rip-off. Booked a family suite for 2 adults and 2 children. Atlantis has well and trully seen its better days. Old! And dirty. To make matters worse we were at the mercy of a booking agent who knew nothing of the room as they even seemed surprised at its condition given that they indicated this was a great room when they greeted us(15 minutes after we advised her of our arrival)To the room itself The "sofa bed" for the two children was a dirty(see photo) filthy thing that had seen 100 frat parties. Oh and no linen except for 2 dirty pillows and a raggedy old dooner with cigarette burns(see photo) . Did i forget to mention the internet provided. It was in a box in the cupboard (see photo) so no internet. The tv did not work (see photo) No lock safe to secure our valuables. The king size bed was in fact a double and hard as a rock to sleep on-it was extremely uncomfortable and provided little in the way of a good night sleep We lost power for 4 hours but none of the emergency lighting worked so we had to stumble through black corridors to find our room. I think this is the last time for agoda as well. Been screwed too many times now with bad accom that we paid a premium price for. This was nothing more than a tawdry old airbnb and you certainly did not probity check to ensure the accomodation was up to spec. From the outset i understood this to be a hotel/resort I am giving you the opportunity to investigate (5 days)this complaint and rectify before i post on all the traveller websites. Regards Resolution response from agoda support We would like to inform you that we received an email from the property regarding with your complaint they informed us that they provide super good room for you and there is no problem with it. Also, They informed us that all of your complaints is invalid.

The swimming pool and the baby facilities at swimming pool. The common parts like corridors walls and doors were not clean. The baby facilities at swimming pool are old and without maintenance, some are not working and one of the slide is broken so dangerous for the children to be used